Automotive Service Advisor | European Specialty | 3+ Years

Job Description

Job Description

Kassel Motorsports
Location: Puyallup, WA
Pay Rate: $65,000–$125,000 per year
Pay Type: Hourly + Commission

How to Apply (IMPORTANT)

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you'll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

About Kassel Motorsports

Kassel Motorsports is seeking an experienced Automotive Service Advisor with 3+ years of Service Advisor experience to join its European automotive service team in Puyallup, WA. This hourly plus commission-based opportunity offers annual compensation of $65,000–$125,000 and is ideal for an advisor who excels at building customer trust, presenting needed repairs, and driving performance through exceptional service. Kassel Motorsports specializes in high-end European vehicles and serves a loyal, quality-focused client base in a professional, performance-focused environment.

Key Responsibilities

• Own the customer experience from vehicle check-in through final delivery.
• Accurately identify customer concerns and translate them into actionable repair orders.
• Present repair and service estimates clearly and confidently, focusing on value and customer needs.
• Maintain consistent communication with customers throughout the repair process.
• Work closely with technicians to support efficient workflow and billed hours.
• Drive revenue through ethical service recommendations and consistent follow-through.
• Build long-term customer relationships that encourage repeat and referral business.
• Manage multiple customers and repair workflows while maintaining attention to detail.

Qualifications

• At least 3 years of Service Advisor experience.
• Proven Service Advisor experience with a strong record of sales performance.
• Track record of meeting or exceeding revenue and KPI targets.
• Strong understanding of automotive systems; European automotive experience is highly preferred.
• Excellent communication and relationship-building skills.
• Ability to manage multiple customers and workflows with strong attention to detail.
• Comfortable using shop management systems and digital inspection tools.

Compensation & Benefits

• $65,000–$125,000 per year (based on experience and bonus earned) 
• Hourly plus commission-based compensation.
• Uncapped commission structure with performance-based earning opportunities.
• 401(k) with company match.
• Health, dental, vision, and life insurance.
• Paid time off and employee discounts.
• Paid training and ongoing professional development.
• Opportunities for advancement.

Why Work Here

Kassel Motorsports focuses on high-value European automotive service, strong customer relationships, and doing the job right rather than operating as a volume-driven shop. You'll work with a passionate, enthusiast-driven team in a professional environment while having a direct impact on customer experience, shop performance, and continued growth.

Apply today and complete your initial screening with Paige to explore this Automotive Service Advisor opportunity with Kassel Motorsports.

Additional Requirements

Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.