Houseperson

Houseperson PositionAn inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!Grand Performers in qualifying roles may enjoy a range of benefits, including:Marriott Employee Discounts WorldwideMedical, Dental, Vision InsuranceCompany-Sponsored Life InsuranceShort & Long-Term Disability InsuranceTuition Reimbursement Program401(K) with Discretionary Company Matching ContributionsEmployee Assistance ProgramJob SummaryThe overall objective and purpose of the Houseperson position are to provide support to the Room Attendants by transporting trash and laundry. The incumbent is responsible for bringing soiled linen to the laundry area to be washed and transferring clean linen to the rooms, as well as removing trash. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.Core ResponsibilitiesGreet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclatureMaintain the integrity of the guests' privacy, including confidentiality of personal information and key controlBring all dirty linen from guest rooms to the laundry area to be washedTransfer clean linen from laundry room to the guest roomsRemove trash from guest rooms and dispose according to specificationsRespond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfiedWork efficiently in order to meet daily requirementsSolve problems proficientlySecure lost items according to the specificationsMaintain a neat and organized work areaMaintain the integrity of Company proprietary information and protect Company assetsMaintain complete knowledge in the use of all equipment, property management systems and access according to specificationsMaintain complete knowledge and comply with company policies and proceduresMaintain neat, clean and professional appearance according to standardsFollow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditionsWelcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.Develop and maintain positive working relationship and support the team to achieve our goalsAttend required training and meetingsAll other duties as assigned, planned or un-plannedKnowledge, Skills and AbilitiesAbility to perform all houseperson-related tasks and proficiently use job-related tools and equipmentAbility to remain calm in various situations, use sound judgement and effectively solve problemsAbility to read and interpret documents such as safety rules and procedural manualsStrong written, verbal, and interpersonal skillsAbility to follow instructions, prioritize and multi-taskMinimum QualificationsHigh school diploma, General Education Degree or related training equivalent- requiredMinimum of 6 months of relevant work experience in similar scope and title – requiredAbility to communicate in the English language – preferredSupervisory ResponsibilitiesNoneWork EnvironmentMust be comfortable working in a shared space, with constant noise, without the use of a private office.Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.Physical DemandsWhile performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.Push, pull, and lift up to 50 lbs.While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.