IT Department - Application Analyst and Trainer

Job Opportunities Use the Government Jobs tab to search through your municipality's employment opportunities. Subscribe to job posting notifications to be automatically alerted of the latest career opportunities by clicking on the Notify Me® button. IT Department - Application Analyst and Trainer The Town of Agawam is accepting applications for one (1) Application Analyst and Trainer. The salary range for this position is $51,832.82-$59,117.24. Application Analyst and Trainer Job description Position Summary The Application Analyst and Trainer provide day-to-day support for the City’s enterprise applications including Tyler Munis ERP, OpenGov, Laserfiche, and Mark43 by troubleshooting issues, improving workflows, documenting processes, and training end-users. The role requires strong problem-solving skills and the aptitude to learn new applications and modules, even when unfamiliar, as the city expands or updates its software systems. Key Responsibilities Application Support Provide day-to-day support for Tyler Munis, OpenGov, Laserfiche, Mark43, and other departmental applications. Troubleshoot issues related to permissions, workflows, data entry, configuration, and user errors. Assist departments in understanding application features and resolving operational problems. Identify recurring issues and recommend small-scale workflow or configuration improvements. Collaborate with departments to ensure application use aligns with established workflows and training materials. Training & User Support Deliver training to end-users on application features, workflows, and best practices. Develop user guides, quick-reference materials, and step-by-step instructions. Provide one-on-one or group training sessions for new employees or departments adopting new workflows. Help departments understand how application capabilities support their business processes. Workflow Improvements Modify or enhance existing workflows within OpenGov, Laserfiche, or Munis modules based on departmental needs. Test workflow changes made by departments to ensure functionality, accuracy, and alignment with business processes. Document workflow updates and communicate changes to affected departments. Departmental Support Work directly with City departments to understand operational needs and how they use enterprise applications. Provide guidance to non-technical staff on how application features support their business processes. Serve as an internal liaison, not a vendor coordinator. Documentation Create and maintain documentation for application configurations, workflow steps, troubleshooting procedures, and user guides. Maintain a knowledge base of common issues and resolutions. Prepare periodic summaries of application issues, trends, and workflow improvements. Required Skills & Qualifications Technical Skills Experience supporting enterprise applications such as ERP systems, workflow platforms, document management systems, or public safety software. Understanding of municipal business processes (finance, HR, permitting, public safety, records management). Aptitude to learn new applications and adapt quickly to unfamiliar systems, modules, or workflows. Communication & Training Skills Experience delivering training or creating instructional materials. Effectively bridges the gap between technical and non-technical audiences by conveying complex ideas in a straightforward, user-friendly way. Strong documentation skills for procedures, and user guides. Ability to gather requirements for small enhancements or workflow adjustments. Preferred Experience Hands-on experience with Tyler Munis, OpenGov, Laserfiche, or Mark43. Experience supporting end-users in a helpdesk or application support environment. #J-18808-Ljbffr Agawam