Coordinator, Care Access

Coordinator, Care Access

At Lucet, we're transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

If you're passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including:

• Hourly compensation between $20.50 - $21.35, PLUS an annual performance-based, discretionary incentive.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)

Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

The Care Access Coordinator is a non-clinical support role that ensures efficient access to behavioral health services by combining administrative accuracy, responsive customer support, and effective coordination between members, providers, and clinical teams.

Administrative & Operational Execution:

• Process authorizations, enter and audit data, and manage documentation across multiple systems to ensure accuracy and workflow efficiency.
• Support clinical operations through correspondence (letters, faxes) and by maintaining timely, compliant records aligned with productivity standards.

Member & Provider Support:

• Serve as a frontline resource by answering benefit, authorization, and referral questions while verifying member information in compliance with HIPAA.
• Deliver high-quality service through empathetic communication, basic screening, and escalation of high-risk or crisis situations to clinical staff.

Care Coordination & Case Management Support:

• Triage cases and route them appropriately to clinical teams, ensuring accurate and timely information flow for care decisions.
• Collect and share key data (e.g., discharge details, provider updates) to support continuity of care and cross-functional collaboration.

Required Qualifications:

• Bachelor's degree in Social Work, Psychology or related healthcare field PLUS 1+ year experience in a health care, managed care, behavioral health, and/or customer service setting OR
• High school diploma PLUS 3+ years' experience in a health care, managed care, behavioral health, and/or customer service setting
• Strong computer proficiency, including the ability to work within multiple systems simultaneously and accurately enter or retrieve data.
• Ability to talk and type simultaneously while navigating systems during live member interactions.
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Working Conditions:

• High-speed internet service (cable or fiber optic) with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds (must be installed before starting) required.
• Frequent use of computer and phone systems
• Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. A quiet workspace with minimal background noise for calls.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.