Senior Manager, Product Design (AI Workflows)

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2. 5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1. 5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. About the Role We are seeking a Senior Manager, Product Design (M4) to lead a high-performing team of product designers focused on AI-powered workflows that span our Product and Revenue product lines — the tools our customers rely on to communicate with their customers.

This spans conversations, messaging, automation and intelligence surfaces that sit at the center of how agencies and SMBs run their businesses on HighLevel. You have spent 9+ years designing and leading complex products, including 3+ years managing designers, and are ready to guide a distributed team through ambitious, AI-driven product work. This role will report to the Senior Director, Product Design and manage approximately 8–12 product designers across the United States and India. You will lead design execution across AI workflow surfaces that cut across our Product and Revenue pillars, helping teams turn customer needs, business goals and technical constraints into clear, useful product experiences for the conversations and communications that power our customers' businesses. This is a craft-driven management role for someone who stays close to the work. You will not be the primary production designer, but you should have the taste, product judgment and design fluency to improve direction, sharpen decisions and coach designers — with particular fluency in designing for AI-assisted and AI-generated experiences. We expect candidates at this level to demonstrate exceptional visual and interaction design judgment, strong systems thinking and the ability to grow designers through clear expectations, critique, direct feedback and practical coaching. You should care deeply about the standards that make product experiences feel refined, trustworthy and coherent at scale — especially where AI is shaping how customers communicate with their own customers. Experience leading B2B SaaS, platform, CRM, marketing technology, workflow-heavy or SMB software experiences is highly valuable. Experience using AI-powered tools for exploration, prototyping, critique, synthesis, documentation or workflow acceleration is expected, as is experience designing AI-native product experiences (e. g. , conversational AI, automation, agentic workflows, or generative communication tools). What You'll Do - Manage, coach and develop 8–12 product designers across US- and India-based teams.