Cashier/Customer Service Representative

Job Description

Job Description

Position Summary

Assist citizens with service inquiries, minor complaints, payments and general questions regarding water and sewer services. Perform a variety of accounting and clerical duties which require the application of some independent judgment. Cashier duties include the receiving/processing of monies and payments to HWWS accounts at the window and/or drive thru. CSR duties include assisting citizens with service, resolving minor complaints and processing connects and disconnects for service. Work requires extensive involvement assisting citizens with inquiries about services provided by the Waterworks System and interpreting routine policies and regulations on the basis of training and knowledge gained through experience on the job. Advice is available on unusual work problems and work is reviewed or checked in progress and upon completion for accuracy and adherence to department standards and procedures. Extensive contact with the public over the telephone and in person. Professionalism, courtesy and firmness are required in dealing with the public concerning service matters; however, a supervisor is readily available to aid with customer concerns or issues. Work is performed under direct supervision and is evaluated by the efficiency and accuracy of duties performed.