Data Center Technician Manager

As a Microsoft Data Center Technician (DCT) Manager you will lead a team of technicians providing expert guidance on performing hardware deployments diagnostics on equipment and hardware decommissions. You will support technician performance prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles provide training to technicians and accelerate your career growth in the process.

Microsofts Cloud Operations & Innovation (COI) is the engine that powers our cloud services. As a COI DCT Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsofts online services including Bing Office 365 Xbox OneDrive and the Microsoft Azure platform. As a group COI is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs Diversity & Inclusion training and events and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In this environmentyou may be asked to go on businesstravelto support other metros periodically 0-25% of the time and have the ability to work12-hourshifts including shift assignments during non-standard businesshours that may include evening nighttimeweekendsand/or holidays.

Microsoft is unable to sponsor a work visa for this role due to the nature of the roles job duties.

Responsibilities

• Delivering success through empowerment and accountability by modeling coaching and caring while promoting a positive and effective team culture.

• Accountable for overall data center service compliance and quality.
• Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies procedures deadlines and service-change policies.
• Ensures technicians are trained on procedures for installation deployment replacement and post-execution quality check processes.
• Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.
• Escalate issues through appropriate channels and follow up on issue resolution sharing knowledge related to issue resolution with appropriate teams.
• Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.

• Lead team and triage meetings prioritizing work across your team and rebalance priorities to respond to changes.

• Complete required safety training conduct daily safety briefings and participate in on-site safety committees.
• Ensure technicians and vendor resources comply with all safety procedures (e.g. Personal Protective Equipment (PPE) usage equipment use lifting electrical hazards ladder/rolling stair use).
• Promote a culture of safety and empower technicians to take action speak up and report safety concerns and/or incidents.

• Has pride and a sense of accountability for the service quality completeness and resulting customer experience displaying accountability and ownership of the data center facilities.

• Embody our culture and values .

Required/minimum qualifications

• High School Diploma GED or equivalent and basic knowledge of computer hardware and components. AND 3 years experience supporting IT equipment or related technology or related experience working with teams OR equivalent experience.

• 1 year(s) experience directing supervising or managing others or leading a project.
• Ability to work shifts including shift assignments during non-standard business hours that may include evening nighttime weekends and/or holidays.

Other Requirements:

Ability to meet Microsoft customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check:This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or preferred qualifications

• Associates Degree in Computer Science or other field and/or equivalent work experience.

• 4 years experience supporting IT equipment or related technology

• 3 years experience working in a production mission-critical 24x7x365 datacenter environment

• Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation ASICS/Inventory Control CompTIA (A Server Network) Basic Structure Cabling (BSC) Certified Data Center Professional (CDCP) Microsoft Certified Professional (MCP) Six Sigma Green Belt)

• 2 years experience leading a diverse team.

Data Center Technicians M3 - The typical base pay range for this role across the U.S. is USD $75400 - $167900 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $105800 - $185300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

Manager