Sr. Operations Manager, Cloud & Technology Services

Sr. Operations Manager, Cloud & Technology Services The American Heart Association is seeking a Sr. Operations Manager, Cloud & Technology Services in Dallas, TX to lead financial operations across cloud platforms and enterprise connectivity services. This role is focused on improving cost transparency, accountability, forecasting accuracy, and optimization for AWS, Azure, telecom, and network spend. This position works across Development, Engineering, Infrastructure, Network, Finance, and Procurement teams. It plays a central role in managing cloud and telecom invoices, resolving billing issues, and ensuring costs are accurately allocated across services. The role is intended for a FinOps professional who can combine cloud financial management with telecom and network cost governance. The work supports budgeting, reporting, controls, and optimization efforts across technology spend. Key Responsibilities Own financial management for AWS, Azure, telecom, and network services, including billing analysis, variance tracking, and anomaly detection Manage LEC spending, including circuits, data lines, MPLS, DIA, voice, and related services Ensure accurate cost allocation, chargeback/showback, and tagging across cloud, network, and telecom services Coordinate cloud and telecom invoices and ensure proper allocation and accuracy Identify and drive optimization opportunities across cloud, telecom, and network spend Manage cloud optimization activities such as rightsizing, reservations, savings plans, and storage optimization Support network and telecom optimization through circuit rationalization, contract optimization, and usage analysis Establish and enforce governance standards for cloud usage, network services, and telecom spend Partner with engineering, cloud, and network teams on cost-aware design and lifecycle management Develop and maintain budgets and forecasts for cloud, network, and telecom services Produce executive-level reporting on trends, risks, and optimization outcomes Support audits, compliance reviews, and internal financial controls related to technology spend Work with cloud providers, LECs, ISPs, and telecom vendors Resolve billing disputes, credits, and contract discrepancies Partner with Finance, Procurement, Infrastructure, Network, and Application teams Required Skills Bachelor’s degree or equivalent experience Minimum 5 years of relevant work experience At least 3 years of experience in FinOps, cloud financial management, telecom financial management, or network cost optimization Hands-on experience with AWS and Azure billing and cost management tools Experience managing LEC, telecom, and network service spend, including invoices, contracts, and cost allocation Strong understanding of consumption-based pricing models, including cloud, bandwidth, circuits, and voice Strong financial analysis skills, including budgeting, forecasting, and variance analysis Advanced Excel or equivalent analytical skills Preferred Skills Familiarity with the FinOps Foundation framework Experience with cloud and telecom reporting tools, such as AWS Cost Explorer, Azure Cost Management, BI tools, or FinOps platforms Knowledge of Well-Architected Frameworks and how cost optimization supports reliability and performance Experience working with telecom carriers, network service providers, and contract renewals Exposure to IT asset management, licensing optimization, or utility billing Reporting & Analysis Excel Cloud Cost Management Concepts Billing analysis Cost allocation Chargeback/showback Tagging Rightsizing Reservations Savings plans Storage optimization FinOps Responsibilities Manage financial operations for cloud, telecom, and network services Improve cost transparency through billing analysis, variance tracking, and anomaly detection Ensure accurate allocation of shared technology spend through tagging and chargeback/showback Drive cloud and network cost optimization initiatives Build and maintain budgets and forecasts for technology spend Produce executive reporting on trends, risks, and optimization results Support audits, compliance reviews, and internal controls for technology spend Resolve billing disputes and contract discrepancies with vendors Benefits Medical, dental, vision, disability, and life insurance Employer-matched retirement program with automatic contribution Employee assistance program Employee wellness program Telemedicine and medical consultation Access to Heart U, the organization’s online learning platform Employee Resource Groups Professional mentoring program Paid time off starting at a minimum of 16 days per year for new employees 12 paid holidays each year, including several days at the end of the year Tuition assistance Annual salary planning and incentive programs, based on position type Useful Links LinkedIn: Why You Might Be Interested This role offers the opportunity to own FinOps operations across both cloud and telecom/network spend in a large, cross-functional environment. It combines budgeting, forecasting, reporting, governance, and vendor management in one position. The work has direct impact on cost transparency, financial control, and optimization across AWS, Azure, and enterprise connectivity services. The role also includes collaboration with teams across technology, finance, and procurement. The Depository Trust & Clearing Corporation (DTCC) The Depository Trust & Clearing Corporation (DTCC) #J-18808-Ljbffr FinOps Weekly