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Concierge

Runk and Pratt

  • Answers multi-line telephone system and routes calls to appropriate staff
  • Greets staff, residents, & visitors in a courteous & professional attitude
  • Responds to & relays resident call bell or pendant alerts promptly to direct care staff
  • Demonstrates the ability to communicate and understand the physical and cognitive needs of older adults
  • Follows written & verbal directions & communicates effectively with residents, families, and staff to support quality care
  • Remains accessible to residents and families as needed by maintaining presence at the concierge desk
  • Take resident meal orders and delivers tickets to the kitchen in a timely manner
  • Maintains respectful communication with staff, residents, and visitors
  • Retrieves faxes & distributes to appropriate departments while maintaining confidentiality
  • Coordinates transportation with facility and/or outside vendor for residents when requested
  • Enters maintenance work order requests into electronic system
  • Maintain clean, organized, professional workspace at the front desk
  • Orders office and medical supplies as needed
  • Makes copies for all departments as needed
  • Prepares employee name badges as needed
  • Accept and organize resident and facility deliveries/packages
  • Allow entry to authorized staff/visitors afterhours
  • Communicates promptly with Administration & department leaders regarding issues/problems that arise with residents, staff or families
  • Demonstrates proficiency with computers and the ability to learn new systems
  • Must be able to perform duties in accordance with the guidelines mandated by Social Services as the licensing agent of this facility and HIPAA
  • Be of acceptable physical and mental health to carry out assigned duties
  • Must possess mature judgment skills and be able to respond to emergency situations
  • Attendance is required during inclement weather
  • Follows infection control policies & procedures
  • Follows & implements all policies & procedures of Runk and Pratt
  • Maintains appropriate & respectful conduct within the workplace
  • Provides support in any area that may arise that is above and beyond the normal expectations for this position.
  • Able to lift a minimum of 50 lbs. without limitations using proper body mechanics
  • Able to stand and walk for extended periods of time
  • Able to sit for extended periods of time
  • Able to communicate effectively on telephone & verbally
  • Ability to work under stress while maintaining composure, patience, and professionalism
  • Able to tolerate exposure to dust and cleaning chemicals
  • Graduation from high school or GED
  • Complete annual in-service training as required
  • State Police background check that is free from barrier offenses
  • A current Tuberculosis screening on or within 7 days prior to the first day of employment and free from Tuberculosis
  • The ability to meet physical requirements for position
  • The ability to pass a drug test
Vacancy posted 1 day ago
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