Sr. Operations Manager - ERT

Senior Operations Manager – AV Emergency Response Responsibilities Manage day-to-day operations business, including performance, billing, P&L and resource forecasting for a growing fleet. Manage a high-performing team of Operations Managers and Team Leads, ensuring they are coached in both leadership and AV technical literacy. Design and scale response frameworks that accommodate unique AV challenges, including software-defined edge cases, hardware failures, and environmental obstacles. Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. Meet with Senior Management and clients as needed to continue business growth. Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation. Demonstrate proven ability to scale operations, drive performance management, and foster employee retention. Own the hiring and talent development pipeline, identifying candidates with the top‑notch analytical skills required to thrive in a fast‑paced technology environment. Foster an organizational culture that prioritizes safety, innovation, and rapid adaptation to technological change. Requirements Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in high‑stakes or safety‑critical environments (e.g., transportation, automotive, aviation). Autonomous Vehicle Experience is required and mandatory. BA/BS degree preferred. Experience managing supervisors, as well as coaching and developing teammates. 20% travel required to support market launches, conduct field audits, and meet with regional stakeholders. Benefits Competitive industry salaries. Comprehensive benefits packages. TaskUs is an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. #J-18808-Ljbffr