Business Support Specialist II - Operations

This job posting is anticipated to remain open for 30 days, from 29-Jul-2026. The posting may close early due to the volume of applicants. Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately‑owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report. ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. The Overlay Trade Operations team is responsible for managing trading controls, exception oversight, and operational integrity for the firm’s UMA Program. This role plays a critical part in supporting the end-to-end trading lifecycle and ensuring adherence to firm policies, regulatory requirements, and client expectations. This position operates in a fast-paced, high-impact environment, requiring strong problem‑solving skills and the ability to manage complex operational scenarios. The role offers a unique opportunity to contribute to process improvement, risk mitigation, and the evolution of trading oversight within the UMA platform. Responsibility Summary Develop and apply strong subject‑matter expertise with a clear understanding of business objectives, operational processes, and downstream client and branch impacts. Plan, execute, and partner with key stakeholders on projects and enhancements, including new product launches and upgrades to existing tools, to ensure business needs are met. Lead and support testing activities for enhancements and upgrades, including identifying, tracking, escalating, and helping resolve issues using sound judgment and established controls. Analyze exception reports, data, and complex information both qualitative and quantitative to identify trends, risks, and required actions, leveraging data to inform recommendations and decisions. Proactively identify opportunities to improve processes, enhance controls, reduce risk, and streamline or eliminate inefficiencies, taking initiative to support implementation of meaningful improvements. Communicate and collaborate effectively with team members, leaders, branches, product partners, vendors, and cross‑functional teams to resolve issues, support escalations, and build strong working relationships. Share knowledge, provide guidance, and support the development of associates through coaching, feedback, and collaboration. Support core work and ensure it is completed accurately, timely, and in compliance with firm risk and control processes. Position Requirements Bachelor's degree or relevant work experience is preferred 4+ years of experience in a financial services environment (or equivalent) required Strong industry knowledge including an understanding of rules and regulations and how they impact the business area Must have proven problem solving, decision making and critical thinking skills Must have the ability to proactively identify risks and design and implement effective controls to mitigate risks Strong communication and collaboration skills Strong time management and organizational skills High level of learning agility Experience working across different software applications, i.e. Excel, SQL, Power BI, to analyze data and utilize macros, formulas, and queries. What Could Set You Apart Previous experience with Advisory programs Series 7 license Advanced experience in tools and applications used to analyze data Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week. At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short‑and‑long‑term disability, basic life, and basic AD&D coverage. Short‑and‑long‑term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax‑advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page. #J-18808-Ljbffr Edward Jones