Customer Care Manager

Overview

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers- earning recognition as the 18th largest privately owned builder in the country and building a culture of long-tenured employees.

We are proud to be a five-time U.S. Best Managed Company (2022-2026), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.

Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Responsibilities/Qualifications

Drees Homes is seeking candidates for the position of Customer Care Manager for our growing San Antonio, TX Division. This position is responsible for the leadership, coordination, administration, training and management of all Customer Care personnel and processes to provide quick response and resolution to all homeowner concerns.

Key Responsibilities:

Ensure a quick response and resolution to all homeowner inquiries and work orders
Hire and direct employees to properly staff the Customer Care Department
Train and manage Customer Care Representatives in all aspect of the job and expectations
Audit the quality, accuracy, and proper presentation of Home Quality Inspections, New Home Presentations and 90-day Follow Ups
Complete all work orders within 14 days of initial home visit
Personally meet with homeowners as necessary to provide outstanding customer service
Prepare and control the annual Customer Care expense budget
Direct and communicate with Trade Partners
Attend Division meetings

Knowledge and Skills:

Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
Excellent written and verbal communication skills
Problem solving ability and strong follow-up
Customer oriented with friendly approachable demeanor
Must have a positive attitude, be dependable and ethical
Strong organizational and leadership skills

Requirements:

4+ years previous experience in the homebuilding industry
Experience in a customer service related role, preferred

Familiarity with construction processes

Good computer skills with an understanding of homebuilding software systems, helpful

2-4 year college degree a plus

Premier Benefits to Support YOU:

We offer a comprehensive benefits package, including:

Medical, dental and vision

Life, AD&D, and critical illness insurance

Wellness rewards

401(k) savings plan

Profit Sharing

Paid time off increasing with tenure

Tuition reimbursement

Long and short disability and Parental leave

Employee discount program on the purchase of a Drees Home

Employee Assistance Program and much more!

Excellent salary and bonus potential.

Join a special team what works together to make Drees Homes a successful company and a rewarding place to work!

Summary

Equal Opportunity Employer
Drug Free Workplace
To learn more about Drees Homes, visit our website -