SR. PUBLIC SAFETY OFFICER

Job Description Summary

Under the immediate direction of the Manager and/or Supervisor of Security and Public Safety, the Senior Public Safety Officer utilizes extensive working knowledge of department operations to provide protective services to the South Shore Hospital community in a professional and supportive manner. Responsibilities include: functioning as a shift leader in the absence of a Manager/Supervisor, managing work-flow, functioning as a role mode/preceptor, and working to achieve department goals related to safety, professionalism, performance, productivity, and customer service. Performs a variety of security and safety related functions focusing on the protection of patients, visitors, employees, medical staff, volunteers and Hospital assets.

Job Description

Essential Functions

1. Conducts proactive patrols (patrols with a purpose) of the Hospital campus, including parking lots and satellite buildings.

a. Identifies security vulnerabilities, safety hazards and violations of Hospital policy. Takes immediate correction action to mitigate the vulnerability or hazard, if possible. Collaborates with other departments to either mitigate or resolve, if warranted. Reports deficiencies to Manager/Supervisor and documents via an incident report or work order for required follow up and resolution.

b. Inspects perimeter doors, offices, suites, patient care areas, satellite buildings and other locations to assure that areas are secured in accordance with scheduled closings and department polices and procedures.

c. Provides escorts to patients, visitors, staff and others in conformance with established procedures.

d. Enforces Hospital smoking policy while on patrol.

e. Assures that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently challenges all individuals without visible identification in an appropriate and courteous manner.

f. Assures that all unauthorized or suspicious individuals are identified. Appropriate follow up measures are implemented and documentation is completed.

g. Provides directions (personally escort to desired location, when possible) and answers questions in a courteous and service oriented manner.

h. Assure that satellite building burglar alarm systems are armed in accordance with established closing schedules.

i. Patrols parking lots during shift change and at other times in accordance with established guidelines.

2. Provides access control.

a. Grants access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restricts access to those individuals who have no authorized business on campus in accordance with established policies and procedures. Responds to all such call in a timely manner.

b. Documents access control activities in conformance with department policies and procedures.

c. Assures that the access control system operates as designed and secures areas in accordance with established schedule.

d. Secures designated lobby areas with stanchions upon the conclusion of visiting hours and reopens in conformance with established schedule.

e. Able to activate Hospital-lock down upon the order of the Manager/Supervisor.

f. Assures that all material leaving the Hospital is inspected, if appropriate, and that only authorized articles are permitted to be removed.

3. Responds to emergent situations involving escalating and violent patients, visitors and others.

a. Responds immediately in a safe and appropriate manner.

b. Identifies himself/herself by name and department.

c. Assumes command and control over the scene. Removes potential weapons and other items from the immediate area.

d. Communicates clearly and succinctly using de-escalation techniques.

e. Maintains proficiency in restraining patients by attending department sponsored training programs.

f. Post incident communicates positively and therapeutically with patient and family members in a manner consistent with our mission of a healing, caring and comforting.

g. Performs one-on-one observation with patients or patient details upon the request of a Manager/Supervisor.

h. Documents occurrences in conformance with applicable guidelines.

4. As the senior Security and Public safety representative, responds to all emergencies and disaster situations and assumes a leadership role based upon the applicable policy and procedure.

a. Responds to a Code Red and fire emergencies and initiates actions to remove or reduce potential fire hazards. As a first responder, takes a leadership role during a Code Red. Conducts fire drills and completes required critiques and reports.

b. Responds to a Code Pink (Infant/Child Abduction) as outlined in applicable policies and procedures. Familiar with the "typical abductor" profile and other data provided by the department. Able to initiate Hospital-wide lock-down.

c. Responds to a Code Disaster Alert , Code Disaster Internal and Code Disaster External as outlined in applicable policies and procedures. Able to assume Safety Officer role and prepare the Security & Public Safety office/Administrative Control Center for the event.

d. Responds to a Code Blue (Bomb Threat) as outlined in applicable policies and procedures.

e. Responds to a Code Yellow (Chemical Spill) as outlined in applicable policies and procedures.

f. Responds to a Code Brown (Utility Interruption) as outlined in applicable policies and procedures. Able to execute department specific response.

g. Responds to a Code Silver (Active Shooter/Armed Intruder) as outlined in applicable policies and procedures. Able to initiate Hospital-wide lock-down.

h. Responds to medical emergencies in non-patient care areas as trained.

i. Responds to other emergencies, including panic alarm activations and building burglar alarms, as trained.

j. Completes incident reports in conformance with department policies and procedures.

5. Performs service related duties.

a. Service is provided in a prompt and courteous manner. Responds as soon as possible to all calls either assigned by two-way radio or telephone.

b. Collects, receives, secures and returns patient valuables and property. Patient property is logged, documented and inventoried 100% of the time.

c. Responds to calls for morgue assistance.

d. Assists nursing staff and others with patient lifts.

e. Delivers food supplies and other material to patient care areas during the off-hours.

f. Assists with disabled motor vehicles (jump starts, lockouts, etc).

g. Assists Patient Transport staff during peak demand times.

h. Provides courier service during peak demand times and off-hours.

i. Returns valet cars to patients and visitors during the off-hours.

j. Assists patients and visitors locate "lost" motor vehicles.

6. Monitors the Hospital parking program.

a. Enforces the Hospital parking program in a fair and equitable manner.

b. Assures that only authorized vehicles are allowed access to parking areas and documents all violations of parking policy.

c. Responds to parking complains received from neighbors, abutters, local businesses, patients, visitors and employees. If possible, takes immediate steps to resolve the complaint. Communicates the concern to the responsible Operations Coordinator.

d. Patrols Hospital owned and operated parking lots.

e. Answers parking questions in a consistent and accurate manner.

7. Technology – Embraces technological solutions to work processes and practices.

a. Monitors the access control system. Able to unlock, lock and reset devices. Capable of initiating Hospital-wide lock-down.

b. Monitors the video surveillance system. Able to select the desired camera, operate the device and view recorded video data.

c. Monitors and responds to the activation of the infant protection system. Able to identify the involved patient, identify the cause of the alarm, clear the alarm and provide the required comments relative to the cause of the activation. Updates identification data throughout the course of the assigned shift and conducts a minimum of one check-and-balance or audit of the system.

d. Produces Hospital identification badges. Able to enter required data, take digital image, store and save image, and then produce badge. Capable of entering key identification number, employee number and the associated quality control measures.

e. Reports system malfunctions or maintenance needs to the responsible Operations Coordinator. Contacts approved vendors for required repairs and maintenance during the off-hours.

f. Able to access motor vehicle registration data.

8. Conducts initial investigations.

a. Responds to the scene of the incident and conducts an initial investigation. Follows established protocol for scene security, etc. Requests assistance from Supervisor or Lead Officer, if required.

b. Receives victim and witness statements. If possible, photograph the scene and other evidence.

c. Secures potential evidence in conformance with department policies and procedures.

d. Completes an initial incident report.

e. Forwards the incident report to the responsible Manager/Operations Coordinator for further follow up.

9. Completes incident reports and other required documentation.

a. Completes all incident reports prior to the end of the assigned shift.

b. Incident reports are objective, accurate, clear, chronological and concise, quotations are included. All individuals involved in incidents are identified.

c. The following questions are answered: What, Where, When, How, and Why.

d. Completes reports in the IRIMS database.

e. Completes shift and other reports as directed.

10. Coordinates the snow removal effort and responds to other weather related emergencies.

a. Monitors snowfall and contacts approved snow removal vendors.

b. Coordinates the snow removal effort, prioritizing specific entrances and parking lots based upon time of the day, day of the week, etc.

c. Monitors the services rendered by the vendors.

d. Assists patients, visitors, employees and other with "stuck" or stranded motor vehicles.

e. Transports employees and other to and from the Hospital, if service is authorized by department leadership.

f. Shovels and treats sidewalks and roadways, if requested by department leadership.

g. Responds to other weather related condition or emergencies that may impact Hospital's ability to meet the patient care needs of the community.

11. Safety Awareness - Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment.

a. Attends all department sponsored safety training programs.

b. Makes appropriate use of personal protective equipment at all times.

c. Uses proper body mechanics when performing all aspects of job.

d. Adheres to respiratory etiquette guidelines.

e. Maintains a neat, organized work environment.

f. Operates department vehicles in a safe manner following the guidelines established in the fleet safety program.

12. In the absence of a Manager/Supervisor, oversees and is responsible for the Security and Public Safety Department during the assigned shift.

a. Monitors and supervises the activities of staff. Rounds and conducts "spot checks" of areas of responsibility. Assures that all patrol, access control and service responsibilities are completed in conformance with the applicable policy and procedures.

b. As a working supervisor, assists and supports staff. Performs all the duties of a Security and Public Safety Officer, when required.

c. Assures that staffing levels on the assigned shift are adequate and sufficient to meet the needs of the organization. Assures that oncoming shifts are properly staffed; i.e., "sick calls" are replaced and/or the supervisor remains on shift until adequate replacement arrives.

d. Collaborates with other leaders and the Administrative Clinical Coordinator when issues or concerns arise during the assigned shift.

e. Assures that all Hospital and Security and Public safety policies and procedures and followed and enforced.

f. Assumes responsibility for the security and safety function of the Hospital in the absence of the Manager/Director

g. Oversees the Hospital parking program. Enforces parking policies and procedures in a fair and equitable manner. Responds to parking complaints from neighbors, abutters, local businesses, patients, visitors and employees.

h. Oversees the Shuttle and Courier programs.

13. As the senior Security and Public Safety representative, responds to all emergent situations involving escalating patients, visitors and others.

a. Assumes responsibility for all responding Security and Public Safety staff.

b. Assumes the leadership role.

c. Assures that appropriate departmental procedures are followed.

d. Documents the incident in accordance with established guidelines.

Essential Function (Cont.)

I. Technology and Learning

a. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.

b. Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

Non- Essential Functions

Non-essential functions are those tasks, duties and responsibilities that are not critical to the performance of the job. Following are non-essential functions of the job, along with the corresponding performance standards.

1. Other duties as required.

2. Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibility and may be requested to do work of a lesser responsibility when the work load so requires.

3. Completes all assignments within designated time frames as requested by Supervisor.

Knowledge of community policing, risk analysis and crime prevention concepts and practices. Strong problem solving, critical and analytical thinking, good judgment with creative resolutions for positive outcomes. Ability to deal with and deescalate anxious/stressed people and manage aggression. Strong interpersonal and communication skills; positive image, tact and diplomacy required. Demonstrates results-oriented behavior. Able to recognize, acknowledge, respect and effectively interact with people of different ages and cultures; establish positive relationships; gain trust and respect of others. Work effectively both independently and in teams. Basic computer skills; use of access control, database software and communications equipment. Strong writing skills to provide and maintain documentation to support data. Aware of and adheres to safety measures for both patient and staff. Must be able to lift people/equipment, sit, walk and/or stand for extended periods of time and withstand adverse weather conditions.