EMT Night Supervisor

EMT Operations SupervisorThe Operations Supervisor is responsible to be able to fill the role as a Emergency Vehicle Operators (EVOs) first and foremost, and is responsible for ensuring field operations teams conduct daily operations in a manner that provides excellent customer service, follows all safety procedures and policies, and maintains compliance with all federal, state, and local requirements and regulatory/licensing agencies. The Operations Supervisor will ensure that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations.The Operations Supervisor will be entrusted with a split role, with 40% of their role being direct supervision and the first line of contact for not only EVOs but also the CMH clinical crews to ensure the fleet is always operationally ready. If deficiencies are found, the Operations Supervisor will ensure that there is a plan of action in place to rectify them as soon as possible, and that the plan has been effectively communicated to all stakeholders.Role and ResponsibilitiesProvide excellent patient care within the scope of practice of an EMT EVOProvide leadership & oversight to all EVO'sWork as the liaison with leadership, to advance the programProvide leadership and guidance to team members through communicating company initiatives, addressing, and resolving concerns, and providing all tools and resources needed to complete assignments in an efficient manner.Motivate, mentor and coach your team to ensure customer service, safety, and compliance standards are met. Effectively address issues or concerns promptly and use critical thinking skills to remove barriers or obstacles to achieving company goals.Address gaps in scheduling immediately and work with the BMT management team to use all available resources to resolve schedule gaps, ensuring there is never a gap in coverage for an EVO. Supervisors should be prepared to fill open shifts or gaps in coverage if needed at the last minute.Respond, investigate, and determine the root cause of vehicle accidents, employee injuries or other liability concerns to reduce and eliminate hazardous work conditions and reduce total company liabilities.Review late punches, and remediate crews on policies regarding lateness, and then begin progressive disciplinary process.Complete Employee FIT TestsServe as a Field Training Officer to New EmployeesProvide safe transport of the patient and crewRespond to emergent and non-emergent transportsProvides effective communication with patients, dispatch, crews, family members, and facility staffAbility operation communication devices; portable radio, cell phone, computer tabletEnsure maintenance of vehicles and equipment for transport readinessReview Samsara AI Camera's & Complete Safety Retraining as neededCoordinate With Fleet Management to Rotate Trucks as NeededRespond to CNH Trouble Tickets TimelyMaintain cleanliness of stationMaintain certifications with timely completion of refresher courses and CMEsRemain current on all state protocols, policies, and/or proceduresRepresent BMT at community events as assignedQualifications and Education RequirementsGraduation From High School or equivalentMust be at least 19 years old or older at time of hire for insurance purposesCurrent NREMT and State EMT (or ability to obtain within 10 days of hire)Obtain DC affiliation of EMT B through Butler Medical Transport within 30 days of hireTwo years of EMT experience · Two years of EVO experienceMust successfully complete the CNH EVO Orientation ProgramValid driver's licenseAbility to drive company vehicles with a clean driving recordSuccessful completion of a state sponsored EVOS course or ability to obtain in 30 daysCurrent AHA BLS CPR or ability to obtain within 10 days of hireSuccessful DC affiliation through Butler Medical Transport within 30 days of hireSuccessful completion of GEMS, NRP, and STABLE within 180 days of hireAbility to provide quality patient care within scope of practiceKnowledge of all state protocols for an EMTAvailability for recall in times of crisisAbility to work a rotating schedule with open availabilityAbility to pass a lift test of 150 – 200 poundsAbility to pass a pre-employment drug testAbility to pass a pre-employment background checkAbility to speak and write EnglishPreferred SkillsExcellent customer service skillsKnowledge of medical terminology and writing patient care reportsProblem solvingAbility to remain calm under pressurePrevious leadership experience preferredWe'd love to have you join the Butler Medical Transport team!