Health Center Lead III

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. ABOUT THE JOB The Health Center Lead III will lead the delivery of high-quality, patient-centered primary care services while managing the daily operations of a Health Center. This dual-function role blends clinical insight with operational oversight to ensure seamless care delivery and strong functioning Health Centers. This role will oversee day-to-day operations of assigned health centers, including workflows, staffing, scheduling, and compliance. This role will also collaborate with internal stakeholders such as the Director of Operations, Market Medical Director, and others to strategically align care delivery with organizational goals and have a deep involvement in clinical operations, patient experience and team support. As a senior-level Health Center Lead, will serve as a peer coach and lead special projects. This position requires a consistent on-site presence to support staff, monitor operations, and ensure delivery of high-quality care and requires regular travel to assigned health centers. Health Center Hours (Main Office) Mon, Tues & Thurs: 8am-6:00pm Wednesdays: 8am-4:00pm Fridays: 8am-12 noon ESSENTIAL DUTIES & RESPONSIBILITIES Clinical Care–75% Provide primary and preventive care to an eligible patient population, including comprehensive evaluations and care planning. Manage chronic conditions through ongoing, collaborative care. Ensure a positive patient experience reflected in satisfaction metrics (e.g., NPS scores). Health Center Operations – 25% Health Center Operations and Scheduling Frozen time, visits per hour (VPH), utilization, same/next day availability, missing slips, daily logs, service recovery Oversee daily operations of the clinic, including patient flow, scheduling, inventory, and regulatory compliance. Coordinate with internal support teams to address IT, technical, facility, or supply issues. Lead quality reviews and maintain alignment with all applicable standards and certifications. Oversee teammate scheduling and coverage to ensure adequate staffing as they arise related to PTO and leave requests Support health center go-live readiness by being on-site during opening, directing clinical support staff, ensuring completion of clinical operations such as QC testing, documentation, and staff competencies, and collaborating with PMO and internal teams to resolve setup needs, maintain readiness, and deliver a seamless first day of patient care. Ensure huddles are done on a daily basis. People Leadership and Team Culture Turnover, Standout adoption, Pulse survey completion Teammate Payroll: Approve timesheets, approve PTO Teammate Engagement: Build a positive, high-performing culture aligned with Marathon Health's values by utilizing StandOut, EP, and recognition and coaching tools provided to support teammate engagement and development. Teammate Relations: Support a positive, respectful, and productive work environment by addressing teammate concerns, resolving conflicts, ensuring fair treatment, and promoting strong communication between teammates and leaders. Teammate Onboarding/Recruiting: Leads the recruitment and selection of teammates in partnership with operations leadership. Position requisition, onboards, trains and supports new teammates and ensures new hires are set up for success. Communication: Primary point of communication for distribution of information to clinical support staff. Coordinate daily communication of meetings and ensure that all teammates are informed of important company updates and are well equipped with information in a timely manner. Performance, Engagement & Events Drive awareness and achievement of clinical KPIs (e.g., P3, performance guarantees). Serve as the health center’s lead coordinator for client events such as biometric screenings, health fairs, and wellness outreach. Partner with the team on patient engagement strategies to improve participation and outcomes. QUALIFICATIONS 4+ years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, and providers and teammates. Experience in a direct healthcare setting or professional role with an active certification such as CMA/LPN/LVN, other healthcare specialization. Pay Range: $75,000 - $95,000/yr The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level. DESIRED ATTRIBUTES Excellent written and oral communications skills. Ability to communicate with clients, patients, business leaders and professionals. Exceptional customer service skills and ability to promote teamwork. Ability to build and maintain trusting relationships by approaching all work with integrity and commitment. Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines. Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment. Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you. Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact View email address on click.appcast.io. Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver's license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address "@marathon.health" if you have any questions or concerns about suspicious emails or queries, please don't hesitate to contact us directly at View email address on click.appcast.io. Our benefits are built around access to care that works, starting with FREE Marathon Health services for you and your family, which provides unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for you and your family so that our teammates can do their best work and build better healthcare. Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable #J-18808-Ljbffr Marathon Health, LLC