Senior Lead, Data Center Management

Role Description

As the Real Estate Data Center Site Lead, you will provide critical leadership and be responsible for the day-to-day operations, management, and optimization of assigned sites. You will ensure facilities are safe, compliant, efficient, and aligned with organizational and customer objectives, while delivering a high-quality employee and operational experience.

As the Site Lead, you will serve as the primary customer relationship owner at the site level and act as the first point of escalation for operational, facilities, and incident-related matters. You will report into the Regional/Territory Leads and work closely with regional, global, and site stakeholders.

Key Responsibilities

• Facility & Operations Leadership
  • Own and manage site operations, facility services, and asset governance
  • Ensure 100% regulatory, safety, and security compliance at the site level
  • Maintain audit-ready documentation for EHS, security, and operational procedures
  • Own site-level data integrity and ensure accuracy of facility and operational records
  • Maintain all site permits, certifications, and compliance documentation
  • Take full ownership of the appearance and condition of the site, inside and outside
• Financial & Vendor Management
  • Manage site operating costs and support Opex/Capex planning and annual business planning processes
  • Identify and implement cost-saving initiatives while maintaining service quality
  • Manage third-party service provider performance at the site level
  • Participate in or lead contract negotiations to optimize cost and service levels
• Stakeholder & Customer Engagement
  • Act as the primary customer relationship owner for the site
  • Build and maintain strong credibility with business leaders, customers, and partners
  • Partner with IT, Communications, Legal, EHS, HR, Security, and other stakeholders
  • Represent RDC and Kyndryl with service partners, customers, and the external community
• Project & Change Management
  • Own and execute site-level initiatives, projects, and deployments
  • Act as site-level project owner and project manager as required
  • Drive adherence to RDC project management standards, governance, and best practices
  • Implement global standards, technologies, and initiatives as directed by leadership
  • Provide status updates and reporting on site projects, milestones, risks, and outcomes
• Incident, Crisis & Business Continuity
  • Lead site-level incident and crisis response activities
  • Serve as the first escalation point for safety, facility, or service disruptions
  • Maintain emergency preparedness and response plans aligned with business continuity requirements
  • Coordinate with regional and global teams during incidents and crises
• Site Experience & Sustainability
  • Ensure facilities support a productive, safe, and engaging work environment
  • Lead employee experience, sustainability, and workplace improvement initiatives
  • Address and resolve employee facility-related feedback in a timely manner
  • Promote a culture of ownership – treating the site as if it were your own

Key Deliverables

• Emergency and preparedness response plans
• Monthly site and facility status reports (incidents, escalations, resolutions)
• Site project status reports as required
• Audit-ready documentation across EHS, security, and facilities
• Accurate and complete site-level data and records

Performance Metrics

• 100% site regulatory, safety, and security compliance
• 100% accuracy of site-level operational and facilities data
• Successful execution of site initiatives and projects
• Cost control and delivery of identified savings opportunities
• Customer and stakeholder satisfaction at the site level

Qualifications

• Bachelor’s degree or equivalent experience in Facilities Management, Engineering, Operations, or related field
• 5+ years of proven experience leading site operations, facilities management, or data center environments
• Strong vendor, financial, and contract management experience
• Demonstrated incident and crisis management capability
• Experience working with cross-functional stakeholders and senior leadership

Key Skills & Competencies

• Strong leadership and ownership mindset
• Customer-focused and service-oriented approach
• Operational excellence and attention to detail
• Financial acumen and cost management
• Project and change management
• Excellent communication and stakeholder engagement skills

Benefits

• Comprehensive benefits package including medical and dental coverage
• Disability and retirement benefits
• Paid leave and paid time off
• Discretionary annual bonus program based on performance