Lead Software Engineer: Platform & Journey Builder

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking’s Customer Platform team, you are an integral part of an agile team that works to enhance, build, and deliver trusted, market-leading identity and onboarding solutions in a secure, stable, and scalable way. You will play a key role in designing and delivering a shared identity platform that supports customer onboarding, identity verification, and trust services across multiple products and lines of business.Job responsibilitiesBuild the Identity Onboarding Orchestrator the configurable, policy-aware workflow engine governing the full onboarding journey and enforcing compliance completion requirements before any journey is marked doneDesign configurable journey frameworks that expose the right configuration surface to product teams without forking the underlying implementationDesign and enforce RBAC LOB as organizational namespace, role boundary definition, and access controls that protect line-of-business separation at the data model levelBuild and maintain event-driven integrations event streaming patterns that decouple journey outcomes from downstream system dependencies and enable regulatory change propagation through a single updateOwn observability across multi-service journey execution distributed tracing, SLO definition, and alerting that reduces mean-time-to-isolate failures from hours to minutesBuild developer facing SDKs, API documentation, sandbox environments, and integration templates that enable LOB teams to assemble and deploy compliant identity journeys without an engineering dependencySupport migration to Platformization build migration playbooks and adapter tooling that move product teams off legacy bespoke services in weeks, not quartersDrives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.Required qualifications, capabilities and skillsDevelop workflow orchestration and policy-driven journey engineeringExperience with event-driven architecture (Kafka or equivalent) event streaming platform, including publishing, consuming, and schema governanceBuild Component library design - reusable, composable primitives that hold across business unit variation without forking the underlying implementationFront-end developer experience (JavaScript, TypeScript, etc.)CI/CD pipeline engineering and deployment automation experienceExperience developing and implementing role-based access experience - defining and maintaining service contracts and API boundaries in a multi-team environmentDevelop implement Policy-as-code experience - Experience translating regulatory or compliance requirements into engineering constraints Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security. Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practicesExperience with distributed tracing and observability across multi-service journey executionPreferred qualifications, capabilities and skillsPrior experience leading migration from bespoke service implementations to a reusable component model in a regulated industry Multi-tenant, multi-LOB design with RBAC enforced at the organizational boundary - not naming conventions AI co-development toolchain ownership - tool selection, rollout governance, and compliance frameworks for AI-generated code in regulated environments Experience in a co-development or strategic vendor partnership with active roadmap influence - not just vendor consumption API platform and developer portal engineering at enterprise scale Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.Full timePosting Date: 2026-07-22