Product Support Specialist

Product Operations Specialist (Governance Product) - TikTok LIVE Location: San Jose Employment Type: Regular Job Code: A252044 Responsibilities The TikTok LIVE Governance team builds strategies, tools, and platforms that support a safe, thriving livestreaming community. We combine product innovation, operational expertise, and AI to improve governance effectiveness, user experience, and the efficiency of our business and operations teams.We are looking for a Product Operations Specialist to help turn complex governance challenges into effective products and operational solutions. You will partner closely with Product, Engineering, Policy, and Operations teams to identify user needs, shape product improvements, drive launches and adoption, and measure results.This role combines product thinking with hands-on execution. You will own product operations initiatives from problem discovery through rollout and iteration, using data and user feedback to improve how our governance products work in practice. Identify and translate user needs. Develop a deep understanding of LIVE governance workflows. Synthesize stakeholder feedback, user insights, case reviews, and data to define problems, assess impact, and inform product priorities. Shape and deliver product improvements. Translate business needs into actionable requirements, workflow diagrams, and lightweight prototypes. Partner with Product, Engineering, and QA on requirements reviews, user acceptance testing, and release readiness, and independently drive scoped improvements. Drive product launches and adoption. Develop and execute rollout plans, deliver user training, and create practical documentation. Monitor adoption, identify barriers to use, and help teams integrate products into their day-to-day workflows. Measure performance and guide iteration. Define success metrics and maintain dashboards covering product usage, governance outcomes, and operational efficiency. Investigate performance changes, evaluate launch results, and recommend improvements grounded in data and case analysis. Own cross-functional execution. Align stakeholders on goals, deliverables, ownership, and milestones. Manage dependencies, surface risks, and resolve blockers to deliver initiatives with measurable results. Build scalable operating practices. Establish repeatable processes for gathering requirements, managing feedback, and resolving issues. Maintain playbooks and knowledge resources, and apply AI and automation to improve operational quality and efficiency. Qualifications Minimum Qualification(s) Minimum Qualification(s)- Bachelor’s degree or equivalent practical experience. Strong written and verbal communication skills in English, with the ability to explain problems, proposals, and tradeoffs clearly to technical and nontechnical stakeholders. Experience in product operations, product management, strategy and operations, or a related role. Demonstrated product sense: the ability to uncover underlying user needs, evaluate product workflows and usability, and make reasoned prioritization recommendations. Ability to communicate proposed solutions through clear requirements, process flows, or lightweight prototypes. Working knowledge of the product development lifecycle, including requirements definition, solution design, engineering collaboration, testing, launch, and iteration. Strong analytical and structured problem-solving skills, with the ability to distinguish symptoms from root causes and translate complex business problems into actionable product or operational improvements. Proficiency with data analysis tools and experience defining metrics, interpreting results, and combining quantitative analysis with qualitative insights to recommend actions. Demonstrated ability to independently drive projects across teams, manage timelines and dependencies, and take ownership of delivery quality and outcomes. Preferred Qualification(s) Preferred Qualification(s)- Experience with livestreaming, content platforms, Trust & Safety, or platform governance. Experience operating internal platforms, enterprise software, or AI products, including launches, user enablement, and adoption improvement. Proficiency in SQL and experience using BI tools to independently query, analyze, and visualize data. Hands-on experience applying AI or automation to operational workflows. Familiarity with agentic AI systems, including workflow design, tool integration, and evaluation of output quality and operational impact. Job Information The base salary range for this position in the selected city is $108000 - $208800 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment. About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Ready for a career at TikTok? Discover a career that energizes and excites you every day. #J-18808-Ljbffr