IT Specialist

Position Overview We are seeking an experienced IT Support Specialist to provide onsite technical support for the Naval Branch Health Clinic in Gulfport, MS. This role will support clinical and administrative users in a fast-paced healthcare environment while ensuring compliance with Department of Defense (DoD) cybersecurity standards. The ideal candidate will have strong troubleshooting skills, hands-on desktop support experience, and a customer-focused mindset. Responsibilities Provide Tier I/II technical support for clinical and administrative end users Troubleshoot hardware, software, printer, and network connectivity issues Install, configure, image, and deploy desktops and laptops Respond to and document service desk tickets within established SLA requirements Support Microsoft Windows operating systems and Microsoft Office applications Perform software installations, patching, and system updates Assist with LAN/WLAN and basic network troubleshooting Maintain inventory tracking and lifecycle documentation for IT equipment Deliver end-user training and excellent customer support Education Bachelor’s degree in Information Technology, Computer Science, or related field with 2+ years of experience OR High school diploma/GED with 5+ years of professional IT support experience Clearance Requirement Must be able to obtain and maintain NACLC / IT-II eligibility Requirements U.S. Citizenship required Experience supporting Windows environments, desktop hardware/software, and basic networking Strong troubleshooting, communication, and customer service skills Ability to lift and move equipment up to 60 lbs Required Certification Active DoD 8570 IAT Level II certification required (Security+ or equivalent) Preferred Qualifications Experience with Active Directory, SCCM, DHCP/DNS, and ticketing systems Microsoft and/or Cisco certifications preferred Prior healthcare, military, or government IT support experience strongly preferred Location and Schedule Gulfport, Mississippi — Monday–Friday schedule with occasional after-hours/weekend support Applicants selected will be subject to a government background investigation and must meet eligibility and suitability requirements Creative Business Solutions, Inc. is an Affirmative action plan/equal employer opportunity and American Disabilities Act organization (AAP/EEO/ADA) #J-18808-Ljbffr