Director, Product Management - Platform & Shared Services

**Secure Every Identity, from AI to Human

**Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

At the company, we are on a mission to free everyone to safely use any technology. As the Director of Product Management – Platform , you will own and drive the multi-year product strategy for the company’s foundational platform suite. Reporting directly to the Chief Product Officer, this role has complete product ownership over the core infrastructure powering the company’s enterprise identity engine.

You will manage and mentor a team of Product Managers , translating the company’s overarching company vision into an execution-focused roadmap. Your platform portfolio spans identity automation ( the company Workflows ), core cloud identity directory ( Universal Directory ), multi-org governance ( the company Aerial ), business continuity ( Backup & Recovery ), administrative design standards ( UI Platform ), monetization primitives ( Licensing & Metering ), and end-to-end Multi-Product Experiences (including AI assistants, unified policy layer, universal search, admin dashboard, and platform RBAC).

Key Responsibilities1. Strategic Vision & Core Product Ownership

• Translate the company's overarching enterprise vision into a comprehensive, multi-year product strategy and roadmap for the entire Platform portfolio.

• Leverage a deep understanding of competitive market dynamics, security architecture trends, and SaaS infrastructure evolutions to anticipate market shifts and maintain the company's competitive advantage.

• Partner closely with the CPO, CTO, architectural leadership, and cross-functional execs to align platform investments with broader corporate strategy.

2. Execution, Business Impact & Operational Allocation

• Take direct accountability for core business results, high-throughput platform feature launches, and global platform resilience/uptime SLAs.
• Arbitrate and mediate complex cross-team resource allocations, balancing architectural scaling and technical debt against customer-facing multi-product initiatives.
• Drive cross-product convergence across seven key product pillars:

Multi-Product Experiences: Lead cross-product convergence including the Unified Policy Layer , AI Assistants , Universal Search , centralized Admin Dashboard , and Platform RBAC for Admins . the company Workflows: Drive low-code/no-code orchestration, event-driven execution, and integration ecosystem scale. Universal Directory (UD): Scale the company’s central cloud identity store for massive global enterprise customer performance and reliability. the company Aerial: Deliver the company’s centralized multi-org visibility, management, and governance platform. UI Platform: Own the common admin UI framework, design system, and frontend architecture across all the company products. Licensing & Metering: Build global billing primitives, consumption tracking, feature flag architectures, and entitlement engines. Backup & Recovery: Ensure enterprise-grade disaster recovery, configuration backups, and point-in-time restore capabilities.

3. Managerial Leadership & Team Growth

• Build, retain, and develop a high-performing team of Product Managers.

• Hire aggressively to raise talent density across the product organization, fostering an environment of technical rigor, accountability, and customer empathy.

• Act swiftly on performance gaps, actively coaching team members toward career growth while holding high execution standards.

4. Executive & Market Engagement

• Serve as the primary executive champion for the company's platform strategy with CISOs, CIOs, strategic enterprise accounts, and industry analysts.

• Collaborate with Product Marketing, Sales, and Customer Success leadership to translate abstract platform capabilities into clear go-to-market value propositions.

Qualifications & Experience (M5 Standards)Required:

• Experience: 9–13+ years of progressive Product Management experience in B2B enterprise SaaS, developer platforms, or core infrastructure.

• Leadership: 3+ years of direct people management experience managing product managers (including experience managing senior/principal PMs or Group PMs).

• Domain & Technical Expertise: Strong architectural foundation in identity systems, administrative access control (RBAC), usage metering, or AI-assisted enterprise workflows.

• Execution Track Record: Proven experience driving high-throughput launches and owning business/platform outcomes across interconnected product lines.

• Resource Management: Demonstrated success in mediating complex engineering resource trade-offs and cross-product dependencies.

• Executive Communication: Exceptional strategic narrative development, board-level communication, and executive presence with internal and external enterprise stakeholders.

Preferred:

• Bachelor’s degree or higher in Computer Science, Computer Engineering, or a related technical discipline.

• Prior leadership experience across workflow orchestration engines, governance platforms, or disaster recovery solutions.

• Direct domain knowledge in Identity and Access Management (IAM).

the company Leadership Competencies

• Raises Talent Density: Actively hires, coaches, and retains top-tier PM talent to elevate team capabilities.

• Love Our Customers: Focuses platform outcomes on making life easier, safer, and more productive for enterprise admins.

• Strategic Mindset: Balances immediate execution demands against a multi-year vision for enterprise-scale platform cohesion.

• Drives Results: Takes end-to-end accountability for business impact, platform scaling, and product delivery.

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