Insurance Estimator

Insurance Estimator – Auto Collision Center Scott Robinson Collision Center – Torrance, CA Full-Time Position Scott Robinson Collision Center is seeking an experienced, customer-focused Insurance Estimator / Collision Estimator to join our team. We are a family-owned and operated automotive group serving the South Bay for over 50 years and are looking for a motivated professional who can provide accurate estimates, work effectively with insurance carriers, and deliver an excellent customer experience from initial inspection through completion of repairs. Responsibilities

• Inspect damaged vehicles and prepare accurate, detailed collision repair estimates.
• Work directly with insurance companies, adjusters, customers, technicians, and parts personnel throughout the repair process.
• Write estimates and supplements using industry-standard estimating software.
• Document vehicle damage thoroughly with photos, repair procedures, notes, and supporting documentation.
• Review insurance estimates and negotiate supplements when additional damage or required repair procedures are identified.
• Maintain regular communication with customers regarding repair status, insurance approvals, and estimated completion dates.
• Coordinate with technicians and production staff to ensure estimates accurately reflect required repairs.
• Research OEM repair procedures and ensure estimates include necessary operations for safe and proper repairs.
• Monitor assigned repair orders from initial estimate through delivery.
• Maintain complete and accurate documentation for insurance claims and repair files.
• Help ensure repairs meet manufacturer, insurance, and collision center quality standards.
• Deliver a professional, efficient, and customer-focused experience.

Qualifications

• Previous collision estimating or insurance estimating experience preferred.
• Experience working with major insurance carriers and DRP programs is a plus.
• Knowledge of collision repair procedures, vehicle construction, parts, refinishing, and repair-versus-replace decisions.
• Experience with CCC ONE or similar estimating software preferred.
• Strong computer and documentation skills.
• Excellent communication, organizational, and customer service skills.
• Ability to negotiate professionally with insurance adjusters and representatives.
• Ability to manage multiple repair files and priorities in a fast-paced collision center.
• Valid California driver's license and acceptable driving record.
• I-CAR training or certifications are a plus.

What We Offer

• Competitive compensation ($80 - $110K) based on experience and performance.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Group life insurance.
• Short- and long-term disability benefits.
• Employee vehicle, parts, and service discounts.
• Professional and supportive work environment.
• Opportunity to join an established, family-owned automotive organization.

Join the Scott Robinson Team If you have collision estimating experience, understand the insurance claims process, and take pride in providing outstanding customer service, we want to hear from you. Apply today to join Scott Robinson Collision Center in Torrance. Must be able to submit a background and drug screening. Scott Robinson Collision Center is an Equal Opportunity Employer.