Front Desk Manager

Job Description

Job Description

Hospitality Staffing Solutions (HSS) is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business. We are committed to finding and placing the best hospitality talent in the industry!

Position Overview

The Front Desk Manager is responsible for overseeing all front office operations to ensure exceptional guest service, efficient daily operations, and adherence to company standards. This role leads the front desk team, maintains operational excellence, supports revenue goals, and works closely with all hotel departments to deliver a seamless guest experience while controlling labor and operational costs.

Reporting Structure

Reports directly to the General Manager and serves as a key member of the hotel leadership team.

Professional Appearance

Must maintain a polished and professional appearance at all times, including proper uniform and name tag in accordance with company standards.

Key Responsibilities

Front Office Operations

• Oversee all daily front desk functions to ensure smooth and efficient operations
• Develop and maintain front desk procedures, service standards, and operational checklists
• Ensure completion of all shift responsibilities, special projects, and assigned duties
• Monitor room availability, occupancy, and room blocking strategies in coordination with hotel leadership
• Ensure nightly audit procedures are completed accurately and resolve discrepancies as needed
• Monitor all functions within the Property Management System (PMS) to ensure accuracy and efficiency

Leadership & Team Development

• Interview, hire, train, coach, supervise, and evaluate front office team members
• Create work schedules to maintain proper staffing levels while controlling labor costs
• Conduct regular team meetings, communicate operational updates, and follow up on action items
• Train staff on guest service standards, upselling techniques, systems, and property knowledge
• Provide shift coverage as needed during high occupancy periods or staffing shortages

Guest Experience

• Deliver exceptional customer service and ensure total guest satisfaction
• Respond promptly and professionally to guest concerns and service recovery situations
• Work collaboratively with housekeeping, maintenance, and other departments to enhance the guest experience
• Monitor guest feedback platforms and assist in responding to guest reviews and comments

Administrative & Financial Responsibilities

• Review payroll, labor reports, and maintain department records
• Assist with banking procedures and other administrative tasks as assigned
• Maintain proper inventory levels of front office supplies, forms, and retail/gift shop items
• Support revenue and occupancy goals by maximizing ADR and REVPAR opportunities
• Participate in sales, revenue management, and operational meetings

Compliance & Standards

• Ensure compliance with company policies, operational procedures, and safety regulations
• Maintain all required certifications and ensure front office staff compliance with applicable regulations
• Uphold hotel standards, professionalism, and confidentiality at all times

Additional Expectations

• Participate in the Manager on Duty (MOD) program
• Support hotel initiatives, projects, and operational needs as assigned by the General Manager
• Remain flexible and available to perform additional duties as business needs required

Benefits

This is a Direct Hire position with our client. They offer Medical, Dental, Vision, and additional company benefits.

Application Process & Deadline

You can apply for this position or any additional positions by visiting:

Applications will be accepted until the position is filled.

Equal Opportunity Statement

Hospitality Staffing Solutions (HSS) is an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications—without regard to race, color, religion, sex, national origin, age, marital

Company Description

A nationwide company that specializes in staffing for the hospitality industry since 1990. Today, Hospitality Staffing is recognized as the industry leader. Our commitment to hospitality staffing has earned the trust and respect of the best hotel brands in the business, including four and five-diamond properties. We attribute this, in part, to the fact that each member of our management team has worked in and around the hotel industry. They understand the pressure to provide superior service while cutting costs and work daily to deliver just such a solution.

Recruiting superior talent is equally responsible for our success. Grassroots recruiting allows us to carefully screen for the proper attitude, skill sets, and work ethic. Clients and guests note our diligence and care.

All personnel are Hospitality Staffing employees, so we have a different relationship with them. We offer entry-level positions with the opportunity to advance into supervisory or managerial roles, but we expect professional and ethical

Company Description

A nationwide company that specializes in staffing for the hospitality industry since 1990. Today, Hospitality Staffing is recognized as the industry leader. Our commitment to hospitality staffing has earned the trust and respect of the best hotel brands in the business, including four and five-diamond properties. We attribute this, in part, to the fact that each member of our management team has worked in and around the hotel industry. They understand the pressure to provide superior service while cutting costs and work daily to deliver just such a solution.\r\n\r\nRecruiting superior talent is equally responsible for our success. Grassroots recruiting allows us to carefully screen for the proper attitude, skill sets, and work ethic. Clients and guests note our diligence and care.\r\n\r\nAll personnel are Hospitality Staffing employees, so we have a different relationship with them. We offer entry-level positions with the opportunity to advance into supervisory or managerial roles, but we expect professional and ethical