Customer Success Specialist

Job Description

Job Description

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External Job Title:  Customer Success Specialist

Internal Job Title:   Account Specialist II (hybrid)

Location:  US-GA-Atlanta (Sandy Springs)

FLSA :  Non-exempt 

  Job Overview:

This position is for a highly motivated, innovative team member eager to learn and be Safeguard’s primary point of contact to some of the auto industry’s largest dealership partners supporting their programs, products, and product distribution network. As an Customer Success Specialist, you will be both a functional and technical specialist, responsible for supporting and fostering our partners growth and expansion through product management and development. You will collaborate with a diverse professional team that is both friendly and supportive, focused on a common vision to build best-in-class solutions.   Account Specialist is not only the hub of our partners but the heartbeat of the organization .  In a department that is ever expanding, this is a unique position offering ample career development and growth potential.

Job Responsibilities:

• Act as primary liaison, managing major client programs, products, and product distributions
• Maintain and expand our partner relationships.
• Analyze clients’ business needs and assist change management to our clients.
• Work with various departments throughout the organization to reconcile escalated claims, cancellations, and accounting issues.
• Collaborate on new program launches and products expansion.
• Facilitate incentive payments and bonus programs. 
• Perform other duties or work needed to support client request.

Job Requirements:

• Bachelor’s degree in Business or related field preferred but not required. 
• Proficient in Microsoft Office; Word; Excel; PowerPoint; Outlook.
• Excellent interpersonal skills, able to communicate at a business level. 
• Strong work ethic, time management and organizational skills. 
• Detail oriented, able to catch and identify discrepancies. 
• Proactive problem solver able to provide input and think critically through solutions. 
• Self-starter able to work independently with minimal supervision. 
• Schedule flexibility, willing to work additional evening or weekend hours when and if necessary.

#LI-Hybrid

Company Benefits:        

• Medical, Dental, and Vision Insurance         
• Flexible Spending Account
• Health Savings Account 
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More! 

About Safe-Guard Products International:

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.