Call Center Representatives $17.50/hr

Job Description

Job Description

Location: Hartford, CT 06106 Date Posted: 08/01/2026 Category: Transportation Education: High School Diploma/GED

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department. The assignment is working onsite with Capitol Region Education Council (CREC) in Hartford, CT. * Position Starts Immediately * This is an In Office call center in Hartford, CT. HOURS & COMPENSATION * Available shift: 12:30pm-7:30pm OR 530am-1230PM * Monday through Friday * Mandatory Overtime * $17.50/hr REQUIREMENTS * Must have at least one(1) year of experience in a call center * Computer skills with a proficiency in Microsoft Word, Excel, and Outlook * Ability to work in a heavy call volume environment * Demonstrated customer service excellence over the phone, in-person, and through email * Ability to remain calm and effective in a fast-paced environment SUMMARY OF RESPONSIBILITIES * Provide parents, schools, and transportation providers with transportation needs. * Process transportation change requests * Process transportation complaints from parents and school * Work as a liaison between parents, schools, and transportation providers * Resolve issues to ensure safe and timely transportation * Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc. * Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop * Assist the director and manager of transportation as needed * Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.

Title: Call Center Representatives $17.50/hr Class: None Type: TEMPORARY Ref. No.: 1265568-24 BC: #PHRS502

Company: Precision Human Resource Solutions, Inc. (NJ) Contract Contact: NJ Careers Office Email: View email address on ziprecruiter.com Office Phone: View phone number on ziprecruiter.com Office Address: 1460 Route 9 North, Suite 300, Woodbridge, NJ 07095

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