Business Systems Analyst

Location(s)

Birmingham, Alabama, Jacksonville, Florida

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper is adding to the team and seeking an experienced Technical Business Systems Analyst to support the Kemper Auto Run/Grow portfolio.

Responsibilities

• Perform systems analysis and development of business requirements for problems, projects and enhancements

• Conduct release management activities for Kemper Auto portfolio

• Lead complex change management activities, including:

• Training (e.g., training plans and materials, training sessions)

• Process improvements and efficiencies

• Documentation support (e.g., operational procedures, troubleshooting guides)

• Production readiness activities (e.g., war room, deployment support and checkout, user support)

• Research and develop functional design documents

• Responsible for requirements management with Kemper’s AMS partners

• Liaison with business for IT Run/Grow portfolio coordination

• Provide inputs for both application testing and user acceptance testing

• Provide analysis for production recovery efforts

• Achieve and maintain subject matter expertise across Kemper Auto’s strategic applications and services

• Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve

• Comply with and support all corporate, department and security policies and procedures

• Support high level estimation and design during Ideation

• Coordinate production activities such as:

• Triage, troubleshooting

• Data analysis

• Product and compliance requests

Qualifications

• Minimum of 5 years of technical business systems analyst experience required

• Release and change management experience

• Expert knowledge of Property & Casualty Insurance a plus

• Non-standard Auto Insurance experience preferred

• Current expertise using JIRA/Confluence

• Must be well organized, detail oriented, able to multi-task, and reliable

• Proficient with business analysis tasks including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis

• Strong testing and production support background is needed

• Advanced knowledge of system development lifecycle activities

• Expertise in requirements management and modeling tools (JIRA, Confluence, Visio, XMLSpy, Adobe XD, ServiceNow).

• Strong understanding of SDLC, Agile, and Waterfall methodologies.

• Capable of using SQL and of interpreting data for business validation.

• Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage)

• Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience

• ServiceNow and AWS knowledge is a plus.

• Experience with Guidewire BillingCenter or PolicyCenter preferred

• This position works onsite at the Kemper office

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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Kemper at a Glance

The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.5 million policies, is represented by approximately 24,000 agents and brokers, and has approximately 7,300 associates dedicated to meeting the ever-changing needs of its customers.

*Alliance United Insurance Company is not rated.

We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V

Our employees enjoy great benefits:

• Qualify for your choice of health and dental plans within your first month.

• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.

• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.

• Contribute to your community through United Way and volunteer programs.

• Balance your life with generous paid time off and business casual dress.

• Get employee discounts for shopping, dining and travel through Kemper Perks.