Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a busy construction-related operation in California. This Long-term Contract position is ideal for someone who enjoys helping customers, managing high-volume communication, and ensuring orders and service requests are handled accurately. The person in this role will serve as a detail-oriented point of contact for customers while helping maintain smooth day-to-day service activities.

Responsibilities:
• Respond to incoming customer calls and messages in a courteous, timely, and solution-focused manner.
• Enter customer orders and service-related information accurately into internal systems while maintaining complete records.
• Handle both inbound and outbound communication to provide updates, clarify requests, and resolve routine issues.
• Represent the organization by delivering a positive customer experience across every interaction.
• Coordinate with internal teams to ensure customer inquiries, order details, and service needs are addressed efficiently.
• Track open requests and follow up with customers to confirm completion and satisfaction.
• Maintain organized documentation of conversations, transactions, and account activity for reference and reporting.
• Support operational changes or system-related updates as needed while continuing to provide dependable customer service.• Previous experience in customer service, call center support, or a related client-facing role.
• Ability to manage a high volume of inbound and outbound calls with accuracy and a service-focused approach.
• Experience with order entry and maintaining detailed customer records.
• Strong verbal communication and active listening skills.
• Comfortable using computer systems and learning new tools or processes quickly.
• Ability to stay organized, prioritize tasks, and work effectively in a fast-paced environment.
• Detail-oriented, dependable approach with a strong focus on service quality and customer satisfaction.