Assistant Store Manager

Big Drop NYC, the premier contemporary womenswear retailer, has long been a one-stop staple for both established labels and up-and-coming designers. Curating collections that feel fresh, relevant, and distinctly individual, it is a destination for discovering what's next in contemporary fashion. For more than 35 years, we have built our business around emerging designers, exceptional product, personal styling, and a shopping experience that feels both elevated and highly personal. Our Miami Beach boutique and growing e-commerce business bring together the energy of an entrepreneurial company with the history and credibility of an established fashion retailer. We are a close-knit, ambitious team that moves quickly, works collaboratively, and cares deeply about every detail of the customer experience. Immerse yourself in the Big Drop world on Instagram and TikTok . About the Role Big Drop is looking for an experienced, fashion-forward Assistant Store Manager to help lead our Miami team—someone who is both a sales driver and an operational backbone. The ideal candidate is confident, energetic, proactive, and genuinely passionate about operations, people, and sales. Primary Responsibilities Act as second-in-command to the Store Manager and lead the team on the floor. Open and close the store with full responsibility for cash, key control, and end-of-day reporting. Oversee visual merchandising, replenishment, and floor readiness daily. Coordinate tailor drop-offs/pickups, dry clean outbound and returns, and quality checks on receipt. Oversee transfers, receiving, tagging, steaming, and back-stock organization. Support inventory control—On Hand checks, discrepancies, RTV/RA/SWAP follow-through. Ensure adherence to all loss prevention and high-value handling procedures. Resolve escalated client issues with professionalism and discretion. Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales. Apply a strong understanding of business acumen to drive the business and help build long-term solutions. Deliver an elevated client experience acting as a brand ambassador—embody brand values and engage customers on the brand to ensure long-lasting relationships. Confidently style clients from head to toe and provide honest, knowledgeable recommendations regarding fit, styling, and product selection—understanding each client's style, body, lifestyle, preferences, and upcoming needs. Build and maintain a strong personal client book through thoughtful outreach, follow-up, styling appointments, new-arrival communication, and remote selling. Develop lasting client relationships that drive repeat business, customer retention, and loyalty to Big Drop. Maintain extensive knowledge of Big Drop's designers, new arrivals, best sellers, product fit, current fashion trends, and available inventory. Lead by example on the sales floor and help create an energetic, motivated, accountable, and results-driven sales culture. Demonstrate flexibility and a team-first attitude by stepping in wherever needed to support the client, the team, and the success of the store. Full availability for weekends, holidays, and peak retail periods is non-negotiable for this position. Qualifications and Experience Minimum of 3+ years of retail sales experience, preferably within contemporary, premium, designer, or luxury fashion. Previous experience as an Assistant Manager, Key Holder, or in another retail leadership position strongly preferred. Proven ability to meet and exceed individual sales goals. Strong clienteling experience with the ability to build and maintain meaningful customer relationships. A proactive and confident sales approach with the ability to initiate conversations, recommend products, overcome objections, and close sales. Organized, accountable, and solutions-oriented under pressure. Natural leader who models pace, tone, and high standards for the team, leading by example. Clear communicator; comfortable juggling both sales and operations in tandem. Strong fashion sense and an understanding of styling, garment fit, different body types, designers, and current trends. Able to succeed in a fast-paced, dynamic environment with minimal supervision. Must have flexible availability, including weekends, evenings, holidays, and peak retail periods. At Big Drop, we value ownership, precision, urgency, curiosity, collaboration, resourcefulness, accountability, and respect. We have high standards, support one another, and believe that the strongest ideas and improvements can come from any member of the team. What We Offer A highly visible role with meaningful ownership of a growing fashion business. The opportunity to work directly with store leadership and gain exposure across merchandising, operations, creative, and customer experience. Access to an exciting assortment of established and emerging contemporary designers. An entrepreneurial environment where strong ideas, initiative, and process improvements are valued. Career-development and growth opportunities as the business expands. Competitive salary to industry standard, plus guaranteed daily commission and monthly bonus opportunities. Parking provided. Paid vacation. Health insurance provided. Generous employee merchandise discount. Monthly incentives. #J-18808-Ljbffr