Access Services Associate I

Overview

CentraState Healthcare System, headquartered in Freehold, New Jersey, is a leading nonprofit healthcare provider dedicated to serving the community. Its comprehensive network includes CentraState Medical Center, a community-focused hospital, along with an ambulatory campus, two senior living facilities, three free-standing community health pavilions, and a charitable foundation. As the third-largest employer in Monmouth County, CentraState has earned repeated recognition as a Great Place to Work-Certified company, reinforcing its reputation as an exceptional workplace.

CentraState Medical Center has an employment opportunity available for an Access Services Associate supporting the Patient Access Services department. This role is responsible for scheduling and registering patients in assigned areas such as Admitting, Outpatient, Emergency Department, and Central Access OR, following established procedures. When serving as the Access Services Cashier, the associate confirms and processes interdepartmental paymentsincluding cash, checks, and credit card transactionsensuring all funds are securely maintained in accordance with organizational protocols.

Responsibilities

• Registers, schedules and verifies each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
• Clearly documents in computer system all communication with patients, family members, insurance companies and physicians. Documents any exceptions to standard procedure.
• Follows federal and state standards and complies with all regulations including accurate completion the MSP form and DOBI consent.
• Accurately utilizes Imaging system by scanning all paperwork into correct document and folder during registration, scheduling and verification process.
• Completes quality checks and reviews each registration and verification for correct information.
• Seeks assistance and plans corrective action.
• Fosters good communication between the ED, clinical nurse units, Infection Control, Nurse
• Managers and physician offices to insure proper and timely placement of the patient.
• Accurately completes registration of accounts while maintaining flow of accurate paperwork.
• Always strives towards department goal of pre-registrations 3 weeks in advance.
• Contacts insurance companies after hours and on weekends via phone or web site to ensure proper pre-certification of surgeries/procedures.
• Operates the bed control desk in an efficient and effective manner to place patients in appropriate beds ensuring resources are maximized.
• Understands and monitors patient throughput by closely monitoring discharges and admissions in multiple software systems. Functions as a strong advocate to facilitate patient movement.
• Functions as a strong advocate to facilitate patient movement.
• Works closely with Nursing Supervisors so that patients are placed properly on the weekend shifts when limited resources are available.
• Obtains and determines the coordination of benefits and accurately inputs into the computer software system following industry standards and departmental procedure.
• Completes departmental quality checks to ensure each booking is completed appropriately. Makes necessary corrections and escalates if necessary.
• All admitting access associates must handle all phases of the admitting department processes.
• Completes bedside registration accurately and timely to ensure quality and privacy for positive clinical outcomes utilizing laptop computers.
• Is responsible for relieving the ED receptionist during breaks for lunch or dinner. This necessitates handling the phones and the multitude of receptionist duties including calling codes.
• Is responsible for texting/documenting anything unusual about the registration that may have an impact for the Verification or Billing departments.
• Supports all policies pertaining to ED Registration including the obtaining of consents and administrative notification when necessary.
• Maintains ED Registration hardware/batteries by verifying equipment is plugged in when appropriate and taking necessary action for support when needed.
• Functions as a support part of the ED clinical team reacting urgently and appropriately to the needs of the ED clinical staff.
• Accurately enters all diagnosis codes into the registration system. Obtains patient signatures on ABN forms for those charts with missing codes. Follows up with physician offices to obtain missing codes as needed.
• Accurately edits/completes all "paper only" registrations (FP labs, VNAs, Monmouth Crossing pre-registrations, Occupational Health) as time permits, updating all necessary information as needed. Scans all appropriate paperwork into the Siemens system and forwards completed packets to lab.
• Periodically checks messages on the Outpatient Pre-registration line and follows up with patients as needed.
• Contacts patients scheduled for radiation oncology in a timely manner and completes accurate pre-registrations.
• Handles all faxes in a timely manner, taking any necessary action, including filing and pre registering.
• Provides personalized service to physicians for specific diagnostic procedures.
• Accurately processes, records and reviews payments received from patients including checks and credit card payment stubs. Maintains accurate records of payments received.
• Accurately processes and records cash/check deposits received from various hospital departments and provides appropriate receipt to department.
• Ensures appropriate documentation is received for all petty cash requests and maintains petty cash drawer by following department procedure.
• Balances cash drawer at end of shift, prepares daily deposit, scans all documents. Posts all patient payments the following day to correct patient account.
• Investigates and responds to patient billing inquiries, provides accurate and timely information for patients/family members and clearly documents correspondence in the billing system.
• Maintains integrity of hospital safe.
• Accurately utilizes cash pro system for electronic check deposit. Daily tallies cashier and credit department electronic deposits and provides correct documentation to accounting.

Qualifications

• High school diploma or equivalent required, or a minimum of 5 years of experience in a healthcare-related clerical position in lieu of diploma.
• Previous hospital experience in scheduling, registration or billing preferred.
• Knowledge of medical terminology.
• Strong customer service skills.

About Us

CentraState Healthcare System, in partnership with Atlantic Health System, is a fully accredited, not-for-profit, community-based health system dedicated to providing comprehensive health services in central New Jersey. Beyond offering a wide range of advanced diagnostic and treatment options, CentraState is committed to being a valuable health partner, focusing on disease prevention, promoting healthy behaviors, and helping individuals of all ages live well.

Located in Freehold, CentraState includes a 284-bed acute-care hospital, a dynamic health and wellness campus, two award-winning senior living communities, a charitable foundation, and convenient satellite health pavilions. These pavilions offer primary care, specialty physician practices, and access to outpatient services such as lab work and physical therapy.

CentraState is proud to be among the less than two percent of hospitals nationwide to earn Magnet designation for nursing excellence five times. Additionally, it has been recognized as a Great Place to Work-Certified Company by Great Place to Work for four consecutive years.

Joining CentraState means becoming part of a pioneering healthcare facility committed to high-quality, patient-focused care. We invite you to make a difference in our community and advance your career with us. We support our employees with work/life balance initiatives, tuition assistance, career advancement opportunities, and more.

Discover why our employees love their jobs and being part of the CentraState family!

CentraState Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members.

What We Offer:

• Medical, Dental, Vision, Prescription Coverage (30 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan with employer match
• 401(a) Retirement Plan with employer contribution
• PTO
• Tuition Reimbursement
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Coverage, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance
• Growth Opportunity and Workforce Development Initiatives
• Continuing Education / Onsite Training
• A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
• Concierge Services with Work & Family Benefits
• Magnet recognized healthcare facility

Compensation Range: $16.00 - $25.60 per hour

The compensation above reflects the established range from CentraState Healthcare System (CSHS) for this position at the time the job was posted. CSHS considers many factors to determine compensation, including education, experience, skills, licenses, certification, and training. As such, team member compensation may fall outside this range.

Additionally, the compensation range reflects base salary and does not include extra shift rates or incentives tied to quality, productivity, etc., as applicable.

The benefits outlined also reflect CSHS' policy at the time of posting. Benefits as are made available to other similarly situated team members of CSHS, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. CSHS may modify its benefits plans or programs at any time.

CSHS is proud to comply with all pay equity and pay transparency laws.