Design Consultant

Design Consultant

AHF Products has a job opportunity for a Design Consultant to be located in Austin, TX. Reporting to the Regional Showroom Manager, the Design Consultant will play a crucial role in the planning and implementation of new product launches. As a Design Consultant in the showroom your responsibilities will include offering consultation and advice as well as presenting products to customers, assisting with day-to-day sales activities, answering questions regarding products, pricing, ship dates, etc. The design consultant will strive to build relationships with Architects, Interior Designers, Builders, Contractors and Installers to encourage new and repeat business opportunities. Our goal is to always ensure the best service and satisfaction to every customer.

Job duties include:

• Use order entry system to look up pricing, inventory and availability, customer information, delivery dates, back-orders, etc. Enter orders and slab holds when necessary.
• Liaison with Outside Sales Reps and Sales Managers by passing on selection information for existing and new clients.
• Receive incoming customer service in person and over the phone.
• Maintaining clean work and office areas. Setting up, moving, adjusting and cleaning displays. Keeping desk, floors and showroom area clean and maintained.
• Maintain organization of the sample area. Return and proper placement of samples to the designated sample area.
• Adhere to and comply with all safety policies and practices.
• Assist customers in the process of product knowledge and design material selection process.
• Must be confident, hardworking, motivated, well organized and task oriented, and possess good closing and presentation skills.
• Strong communication skills required, including collaborating, and communicating respectfully and professionally with customers, co-workers, contractors, management, department team members and outside agencies to ensure a smooth transition from order placement to product installation.
• Create a memorable shopping and selection experience for all customers.
• Determine customer needs and timeline and tailor presentation of materials according to their needs.
• Provide clients with unsurpassed service, expertise, and convenience through the sales and completion process.
• Building and maintaining a working knowledge of current inventory, colors, specifications, and information through regular product reviews, internal meetings, trade, and industry publications, etc.
• Provide support and resources to outside sales representatives.
• Maintain a professional appearance and attitude at all times.
• Organize and maintain showroom literature, idea centers and the sample library.
• Assist clients in selecting and/or specifying tile, natural stone, slab, and other related products; offer alternative options; offer best solutions to meet customer needs.
• Other duties as assigned.

Job qualifications include:

• Associate degree in interior design or related field highly preferred.
• Background in design, construction, and/or education in interior design.
• Passion and proven knowledge of interior designing and space planning.
• Strong attention to detail and organizational skills.
• Strategic and tactical thinking abilities.
• Positive attitude and engagement with customers and internal employees.
• Ability to operate independently and take initiative.
• Maintain professional appearance and behavior at all times.
• Excellent organizational skills with attention to detail.
• Positive attitude and strong work ethic.
• Good interpersonal skills in dealing with employees.
• Must be able to work overtime as necessary.
• Must pass mandatory pre-employment drug test, physical, and criminal background check.

Physical demands include:

• Frequently, you will be expected to stand and sit for long periods of time.
• Frequently, you will be expected to lift up to 25-30 pounds.
• Frequently, bending, crouching, pushing, and pulling will be required to stock and organize the samples department.
• Frequently, using ladder to reshelf samples in the samples department.

Mental demands include:

• Think analytically
• Make decisions
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fast-paced environment
• Work with a Sense of Urgency

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.