Front Desk Receptionist

GENERAL DESCRIPTION: ThePatient Relations Representative executes ongoing timely delivery of patient outreach, communication, scheduling, and referrals resulting in a positive patient experience. MAJOR DUTIES AND RESPONSIBILITIES: Greet everyone with a positive, friendly attitudetoestablishsupportive relationships with patients. Answer phone callsto TNH main line, takecomplete&accuratemessages as needed, as well as forward calls to appropriate staff. Constantly work within EHR (Phreesia, SPM) to check for pt communications such as cancellations and rescheduling requests andimmediatelyact upon such requests. Check and respondto voicemailsat least once an hour. Scheduleappointments for medical, behavioralhealth,anddentaldepartmentsaccording topoliciesandprocedures,whileadhering toeach department’s protocolsand patient needs. Maintainpatientwaitlists& shortlists,contact patients for schedulingand document progress. Checkpatients infor appointmentsin a timely manner. Create andmaintain highlyaccuratepatient records. Screenevery patientfor health insuranceandupdate chartaccordingly. Scandocuments into theappropriateelectronichealth record. Provide medical records upon requestfor patientswith signed ROI forms. Assignclinical office pool communication such asprescriptionrefillrequeststoappropriateproviders. Use available resources toassistpatients with signing up for Marketplace Insurance,scheduling transportation, or any socialassistancerequests. Crosstrainwith other patient relations team members toensure coveragewhen short staffed. Train frontdesknew hires or support staff. Cross-trainto provide backup support for referral coordination, including sending information, following up, and ensuring updates are enteredinthe system. Knowledge and Skills/Qualifications A minimum of a high school diploma or GED. Ability to effectively communicate with American Indian/Alaskan Native patients from various social, cultural, and economic and educationalbackgrounds. Extensive knowledge of CPT codes, including the ability to correctly interpret and apply codes for a wide range of dental, behavioral health, and medical procedures. Highly motivated, organizedindividualswith excellent interpersonal skills and the ability to work well in a collaborative team environment. Great customer service skills; in-person, written, or on the phone. Good computer skills. Reliable and punctual. Dental terminologypreferred. Medical terminologypreferred. Ability tomaintainstrict confidentiality of medical records and adhere to the standards for health record keeping, HIPAA,and Privacy Actrequirements. Basic Life Support Certification. Candidate mustsubmitto a background investigation,perorganizationpolicy.

FLSA CLASSIFICATION: NON-EXEMPT