IT Systems Support Specialist I/II

Responsibilities Service Desk is recruiting for an IT System Support Specialist whose primary duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to system/application related requests for systems or route them to the appropriate support team. Qualifications Strong customer service skills Knowledge of Active Directory or other identity management system Attention to detail Ability to work with rapidly changing priorities Experience with troubleshooting Windows systems Good verbal and writing skills for customer interaction and documentation Good problem isolation skills, and a broad general knowledge of IT systems Ability to shift topics rapidly Working knowledge of Jira for the placement and tracking of calls Use of Adaxes and MECM for supporting customer systems and account management Working knowledge of M365 on a public sector level is desirable Familiar with concepts of enterprise level application #J-18808-Ljbffr