IT Support Specialist
Saviance
Job Title: IT Support Specialist Location: Full-Time-Remote Summary We are seeking a skilled IT Support Specialist to manage day-to-day IT operations, support end-users, and maintain critical tool integrations within Client's technology environment. This role is key to ensuring seamless collaboration, system reliability, and alignment with Banyan's overarching security, compliance, and productivity standards. Key Responsibilities 1. User Support & Productivity Tools
- Manage Office 365 environment including Exchange, Teams, and Multi-Factor Authentication (MFA)
- Provide frontline technical support for productivity-related issues and user inquiries
- Monitor and respond to endpoint alerts via EDR tools and Microsoft Intune
- Ensure compliance with mobile device policies and maintain Apple Push Certificates
- Support Microsoft Azure development environments
- Manage storage provisioning and access control settings
- Assist with ongoing compliance initiatives related to SOC 2, HIPAA, and GDPR through Vanta
- Monitor system vulnerabilities using Datadog and support timely remediation
- Maintain essential platforms including:
- LastPass for password management
- Aircall for VoIP services
- Gong.io for sales call recording
- Userflow for user onboarding
- Support the deprecation of legacy systems (e.g., ConnectWise, phishing simulators) and transition to Banyan-approved alternatives
- Manage and resolve support tickets using Banyan's SolarWinds Service Desk
- Collaborate with Banyan HQ for SOC tooling and security awareness initiatives, including Coalition training
- Location: Remote
- Schedule: Full-time, standard business hours with occasional on-call or after-hours support
- Success Metrics:
- SLA adherence for support ticket resolution
- User satisfaction ratings
- Security and compliance KPI performance
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the IT Support Specialist in Boston, MA vacancy
$55k - $75k
...Impact You’ll Have: We are seeking a dedicated (onsite) Desktop Support Specialist to join our team. This role involves providing critical... ...successful candidate will ensure the smooth operation of our IT infrastructure What You'll Be Owning: Support Management: Respond...SuggestedCasual workWork at officeRemote work3 days per weekGRVTY
Cambridge, MA3 days ago- ...A prestigious university in Boston is urgently hiring an IT Support Specialist for a 3-month onsite contract. The role includes providing tier one support for user technologies, troubleshooting systems, and documenting resolutions. Candidates should have 2-5 years of IT...SuggestedContract workImmediate start
Motion Recruitment
Boston, MA2 days ago - ...Title: Information Technology Professional (IT/CTN/IS) Category / Component:... ...Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and... ...servers, and communication systems that support naval operations; as a Cryptologic...SuggestedApprenticeshipWorldwideShift work
US Navy
Malden, MA5 days ago - ...IT Support SpecialistWe are seeking a skilled IT Support Specialist to manage day-to-day IT operations, support end-users, and maintain critical tool integrations within Client's technology environment. This role is key to ensuring seamless collaboration, system reliability...SuggestedFull timeWork at office
Saviance
Boston, MA3 days ago - ...IT Support SpecialistLocation: Quincy, MAType of role: Contract to HireKeys:Upgrading Windows machines to 25H2 that may be stuck and have not upgraded automatically (partition size issues, etc.)Security vulnerability patchingApplication upgradesIntuneSCCMBitLocker encryptionRegards...SuggestedContract workLocal area
E-Solutions
Quincy, MA2 days ago - Charles River Analytics, now part of GRVTY, seeks a dedicated Desktop Support Specialist to reinforce our Cambridge, MA IT operations. The role focuses on maintaining our IT infrastructure, managing assets, and delivering high-value user support across Windows and macOS...3 days per week
$62k - $81k
MA 225 Franklin St. 29th Floor Boston, MA 02110, USA MA 225 Franklin St. 29th Floor Boston, MA 02110, USA The IT Support Specialist plays a key role in ensuring NEPC’s employees across all offices enjoy a high-quality computing experience. By delivering and supporting...Work at officeLocal areaRemote work- Boston Health Care for the Homeless Program (BHCHP) is seeking a Technical Support Specialist to ensure staff have reliable access to technology and to support users across multiple BHCHP locations. You will troubleshoot hardware and software, deploy equipment, and assist...
- The End User Support Analyst provides technical assistance and support for hardware, software, and network-related issues to ensure seamless IT operations. This role involves troubleshooting, diagnosing, and resolving technical problems and assisting users with system...Work at officeRemote work
$82k - $90k
...The Senior IT Support Specialist serves as an escalation resource for the IT Service Desk at XS Brokers Insurance Agency. This role handles escalated incidents from the Help Desk, delivers advanced troubleshooting across endpoints, identity, networking, and application...Remote workXS Brokers
Quincy, MA1 day ago- A leading staffing firm is seeking an IT Support professional for a 3-month on-site contract in Boston, MA. The ideal candidate will have 1-3 years of experience in Help Desk or Desktop Support roles and must possess solid imaging skills along with the ability to communicate...Contract workWork at office
$52.5k - $72.05k
Job Description: The IT Service Specialist provides technical assistance to attorneys and staff, supporting the Firm’s hardware and software applications as defined in the production Service Catalogue. This role ensures consistent, high-quality support aligned with the...Work experience placementWork at officeRemote work- Charles River Analytics in Cambridge, MA is seeking a dedicated Desktop Support Specialist to ensure smooth operation of our IT infrastructure at our Cambridge site. The role involves handling hardware, software, and network issues, deploying new hire accounts, and maintaining...
- TechDigital Group is seeking a senior IT Desktop Support professional to provide on-site front-office and trading-floor desktop support in Boston. You will work with portfolio managers, traders, and research teams to ensure stable trading and research workflows. Responsibilities...
- A national litigation firm located in Boston is seeking an IT Support Specialist to provide training and support for end users. The ideal candidate will have at least five years of experience in IT support, particularly within a professional services setting, and possess...Work at office
$59.5k
...management (Intune). Familiarity with networking fundamentals (VPN, DNS, DHCP, switches, and wireless troubleshooting). Experience supporting AV/conference room technologies (Zoom, Cisco, Crestron). Familiarity with endpoint security and management tools (Defender for...$68.2k - $116k
...work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. Job Details The IT Site Support Specialist is an on‑site role responsible for providing advanced support for escalated technical issues, supporting remote users, and...Hourly payTemporary workWork at officeRemote workMonday to FridayFlexible hours- Entrada Therapeutics in Boston, MA, is looking for an IT Support Associate who will provide Tier 2 support and maintain IT systems in a life sciences environment. You will collaborate with scientific and business teams while ensuring system uptime and compliance. The ideal...Long term contract
- AccentCare Inc. is hiring an End User Support-IT Field Services specialist in Norwood, MA, offering hybrid work with travel across MA. The role involves Tier 1-2 support for executives, managing devices, and ensuring secure remote access with Office 365/Teams. Required...Work at officeRemote work
- Revolution Space is seeking an IT Support Analyst to join our growing IT team in Boston, delivering end‑user support and owning deployment, identity management, and hardware inventory in a security‑driven environment. You will triage tickets, manage workstation provisioning...
- Akkodis is seeking an IT Technical Support professional for a contract opportunity onsite in Cambridge, MA. The role involves troubleshooting Dell and HP devices, managing ServiceNow tickets, and performing IMAC activities to ensure smooth IT operations. The ideal candidate...Hourly payContract work
- Charles River Analytics, a GRVTY company, is seeking a dedicated Desktop Support Specialist to join our Cambridge, MA team onsite. You will ensure smooth operation of IT infrastructure, respond to requests, manage assets, and support hardware and network issues. You will...3 days per week
- The Chronicle Of Higher Education, Inc. seeks a Senior Technical Support Specialist in Milton, MA, to provide advanced technical support for academic technology at Curry College. The role emphasizes a strong commitment to client-centered service, proactive problem resolution...
- MCCA is seeking a skilled IT Support professional to assist with cyber security and desktop/mobile device management for 400+ staff and vendors in a fast-paced environment. You will join an event coverage team, deploying devices via Intune and handling IT tickets to ensure...
$69k - $96.75k
BXP, Inc. in Boston, MA, seeks an IT Support Specialist to assist with desktop and laptop computing needs, including installations and upgrades. Responsibilities involve resolving user problems and maintaining inventory. The ideal candidate requires a high school diploma...Work at office- Nadia Care is hiring an IT Support Specialist to manage day-to-day IT support, onboarding/offboarding, and IAM for a remote-first, distributed team. The role covers device management, security, and end-user assistance across Windows and macOS, with a focus on HIPAA-compliant...Remote job
- Harvard University’s HMS IT group seeks an IT Support Associate II to deliver high-level technical support for research environments and lab systems in the Longwood area. You will troubleshoot hardware, software, and IoT devices, coordinate with security and engineering...
- NEPC, LLC in Boston, MA seeks an IT Support Specialist to empower employees with secure, reliable computing experiences. You will deliver and support new technology, tackle complex end-user requests, and help keep operations running smoothly. The role focuses on Windows...
- TrulyHired is seeking an on-site Technology Support Specialist to provide comprehensive IT support across computing, AV, and telecom systems. You will manage devices, identity provisioning, and inventory while assisting users at multiple campus locations. Responsibilities...
- A prominent grocery retailer is seeking an IT Support Specialist to assist senior executives with technical needs, troubleshoot complex IT problems, and provide onsite support for meetings and events. Candidates must have a Bachelor's Degree in Computer Science or a related...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Specialist. Be the first to apply!
Related searches
- IT technician Boston, MA
- senior IT support specialist Boston, MA
- IT specialist Boston, MA
- entry level IT support specialist Boston, MA
- IT support specialist Boston, MA
- computer operator Boston, MA
- executive IT support specialist Boston, MA
- computer network support specialist Boston, MA
- computer support specialist Boston, MA
- regional support specialist Boston, MA