Director, Customer Identity & Access Mgt

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Team & Role As the Director, Customer Identity & Access Management (CIAM) within IAM & Security Operations, you will own the strategy and delivery of customer identity controls that protect customer experiences while enabling secure digital growth. This role is accountable for customer authentication, identity verification, phone verification, and orchestration—ensuring CIAM capabilities are resilient, measurable, and aligned to a tiered defense control architecture. You will partner across Security, Engineering, Fraud, Risk, Architecture, and Operations to deliver scalable customer identity control patterns and to improve protection, reliability, and conversion outcomes. Typical Day Partner with leadership to set direction for the future of the CIAM Operations program, while ensuring an accurate understanding and in-depth knowledge of daily operations to enhance and improve information security processes across customer authentication, phone verification, identity verification, orchestration and policy-driven flows Partner with engineering and fraud partners to design and implement tiered defense and control patterns that balance security, customer experience, and fraud prevention Contribute to a multi-quarter program roadmap for CIAM platform evolution and control maturity Own key business partnerships and partner with engineering on implementation approaches using toolsets such as ForgeRock, Ping, Prove, and Imperva WAF Partner with cyber intelligence and fraud partners to establish operational excellence: monitoring, incident response readiness, post-incident improvement, and measurable reliability/performance targets Develop and maintain policies, standards, and guidance for customer identity controls; ensure risk and compliance expectations are met with clear evidence Provide leadership, coaching, and direction to project and operational teams; remove barriers and accelerate delivery outcomes Collaborate with architecture teams to ensure CIAM fits a horizontal architecture and integrates effectively across the enterprise Leverage Security Operations and tool/process specific knowledge as well as organizational and industry knowledge to resolve complex technical/process/people problems Support Post Incident Review processes related to identity and access management and recommend corrective actions Provide guidance and training to employees on identity and access management policies and procedures Skills & Expertise You Bring • Bachelor's degree in Computer Science, Information Systems, or related field. Significant experience leading customer identity programs and cross-functional teams in a complex enterprise environment of experience in cybersecurity risk management, with a focus on identity and access management Proven strengths in solution design and program management across identity ecosystems Strong knowledge of identity and access management principles and best practices Experience developing and implementing identity and access management policies and procedures Risk-based identity controls, operational monitoring, incident learnings Excellent communication and interpersonal skills Tooling: ForgeRock, Ping, Prove, Imperva WAF Significant experience and/or deep expertise with several of the following: NIST and ISO 27000 Standards, Identity and Access Management, Customer Identity and Access Management (CIAM) Preferred Qualifications Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM) Certified Information Systems Auditor (CISA) You’ll Love Working Here Because You Can Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we’ll help you make an even bigger impact with learning experiences that can grow your technical and leadership capabilities. You’ll be surprised by what this rock-solid organization has in store for you. What we offer you Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $147,100.00 to $220,700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills Market competitive base salaries, with a yearly bonus potential at every level Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave 401(k) plan with company match (up to 4%) Company-funded pension plan Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email View email address on click.appcast.io. If you are experiencing a technical issue with your application or an assessment, please email View email address on click.appcast.io to request assistance. #J-18808-Ljbffr SwiftCruit