Claims Intake and Operations Specialist

We Enable Possibility

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals.

Position Summary

Primary responsibility for all aspects of Office Administration & Claim intake for claims including but not limited to Auto, General Liability, Workers' Compensation and Property. The tasks would include:

• Triaging and sorting of mail, both physical and electronic, both incoming and outgoing
• Creating, printing and mailing of letters
• Organizing meetings and maintaining office supplies and equipment
• Providing support as needed to Claims Intake, Claims Index and Customer Service Representative teams

Responsibilities

Open, review, categorize and scan incoming mail, route to correct location. Post outgoing mail and outgoing Federal Express timely. Assist with creation of letters and ensure timely routing. Import/Export files as requested by Claims Department staff and as received from external claims parties. Index incoming electronic correspondence and route to appropriate internal and external parties. Manage vendors and maintain record of service/maintenance Coordinate with other Office Administrators/Departments Ensure office/breakroom supplies remain stocked Work closely with IT/AVP to maintain equipment and request service/new equipment as needed Greet and assist visitors Aid in organizing office events as requested by visitors/office management Take on additional tasks, to include but not limited to, setting up incoming claims and/or responding to customer inquiries via phone and email. Help create and maintain job aids for all tasks completed by the Intake & Operations Specialist team. Engages and Participates in the Arch Experience values and continuous improvement initiatives. Other Administrative duties as assigned by Claims Operations Manager or Supervisor.

Experience & Required Skills

2 to 3 years of experience in Customer Service, Mail Handling, Office Administration and/or a combination of the above Skill with MS Office, WORD, EXCEL; experience with Image Right a plus Must be detail oriented Superior customer service and communication skills required Excellent verbal/written communication skills Strong interpersonal skills Computer and keyboarding skills Ability to work in multiple systems

Education

High School Graduate or equivalent, some college or insurance related experience preferred

Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.