Agency Appointment Specialist (Cleveland)

Join Our Team

Are you detail-oriented, organized, and passionate about supporting business growth? As an Agency Appointment Specialist , you'll play a key role in building and maintaining relationships with our agency partners by ensuring accurate onboarding, compliance, and agency administration. This position offers the opportunity to work cross-functionally, contribute to important operational initiatives, and make a direct impact on the success of our distribution network.

Note, this role is on a hybrid schedule with 4 days in the office and 1 remote day each week out of either our Cleveland, OH or Southington, CT office

What You'll Do

• Manage the onboarding, appointment, and maintenance of agency partners.
• Review agency applications and documentation for completeness and accuracy.
• Support compliance efforts by reviewing state laws, regulations, and licensing requirements.
• Maintain agency records, including commission updates, authority changes, product access, and organizational updates.
• Utilize agency management systems and web-based tools to support daily operations.
• Coordinate information required for state appointments and regulatory filings.
• Partner with internal teams on research projects, process improvements, and operational initiatives.
• Ensure adherence to company guidelines, authority levels, and regulatory requirements.

What You'll Bring

• Strong proficiency in Microsoft Office, including Excel, as well as Adobe and SharePoint.
• Excellent analytical and organizational skills with a keen attention to detail.
• Strong written and verbal communication skills and the ability to collaborate across all levels of the organization.
• Effective time management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.

The expected salary pays up to $24.00/hr

Why Join Us?

At AmTrust, you'll be part of a collaborative team that values innovation, professional growth, and operational excellence. We empower employees with opportunities to learn, develop new skills, and contribute meaningfully to the business while supporting a culture of teamwork and accountability.

Benefits Highlights

We offer a competitive total rewards package designed to support your health, financial well-being, and work-life balance, including:

• Medical, dental, and vision coverage
• Competitive 401(k) retirement savings plan
• 18 days of PTO and 15 company holidays
• Life and disability insurance
• Employee assistance and wellness programs
• Professional development and career growth opportunities to your employee value proposition.