Brokerage Operations Manager

250 E JWC Fwy 250 E John W Carpenter Fwy Suite 150 Irving, TX 75062, USA DUTIES AND ACCOUNTABILITIES Lead, coach, and develop Carrier Sales, Account Management, and Scheduling teams. Drive accountability through KPI management, reviews, and operational oversight. Oversee freight execution to ensure on-time pickup, delivery, and service excellence. Resolve customer, carrier, and shipment escalations quickly and effectively. Monitor metrics: gross margin, productivity, service levels, and customer retention. Partner with Sales leadership to support customer growth and operational alignment. Develop and implement scalable processes, SOPs, and workflow improvements. Support recruiting, onboarding, training, and development of brokerage staff. Foster a high-performance culture centered on accountability, teamwork, and continuous improvement. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 5+ years of freight brokerage experience. Strong understanding of truckload operations, carrier sales, customer operations, scheduling, and capacity management. Proven leadership experience in a fast‑paced brokerage environment. Strong communication, organizational, analytical, and problem‑solving skills. KPI‑driven mindset with the ability to make decisions under pressure. Experience utilizing TMS platforms and transportation technology tools. PREFERRED EDUCATION AND EXPERIENCE Prior experience managing brokerage operations teams. Experience with TAI TMS, Trucker Tools, Highway, Cargo Chief, Greenscreens, Triumph Pay, DAT, or similar transportation technologies. Bachelor's degree in Business, Supply Chain, Logistics, or related field preferred. PHYSICAL CAPABILITIES AND REQUIREMENTS Ability to sit or stand for extended periods, up to 8 hours per day, at a desk in front of a computer screen. Proficient use of a keyboard, mouse, and monitor, as well as the ability to type, scroll, and click efficiently. Occasional light lifting and carrying of objects up to 20 pounds, such as office supplies or small equipment. Ability to move within an office, including occasional walking, bending, reaching, and climbing short flights of stairs. Clear communication, both verbal and written, including phone conversations, virtual meetings, and face‑to‑face. Adequate vision to read documents, use computer screens, and navigate office space. Ability to work in an environment with moderate noise, such as printers, telephones, and office conversations. COMPENSATION Competitive Salary + Performance Incentive Opportunity BENEFITS AND TOTAL REWARDS Competitive wages, and opportunities for advancement. Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available. Company‑paid Short/Long‑term Disability, Life Insurance, and Employee Assistance plans. Company‑paid Time‑Off (PTO), Holiday Pay, and Sick Leave (where required). Retirement 401(k) Plan with Discretionary Employer Match and Profit Sharing. LOCATION: Irving, Texas (Full-Time, In-Office) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr