Lead Technician

Lead Technician / Crew Chief – Restoration Services

We're looking for an experienced, hands-on Lead Technician / Crew Chief to take charge of field operations during restoration projects involving water, fire, mold, and smoke damage. You'll lead crews, manage job quality, and serve as the point of contact for customers and adjusters—making a real difference for people when disaster strikes. What You'll Do:

• Lead water, fire, and mold mitigation jobs (demolition, drying, cleaning, equipment setup)
• Supervise and train technicians onsite; ensure work is done safely and correctly
• Document everything: job notes, photos, moisture readings, and drying logs using mobile software
• Explain the job process to homeowners and property managers in a clear, professional way
• Communicate with adjusters and internal team to resolve issues and keep jobs on track
• Complete job sketches and scopes; experience with Xactimate is a plus
• Review and ensure proper documentation for insurance compliance
• Perform quality checks, get customer sign-offs, and collect payments when needed
• Enforce safety rules and company policies at each job site

What We're Looking For:

• High school diploma or GED
• Valid driver's license with a clean record
• Prior experience in restoration or construction (mitigation strongly preferred)
• Strong leadership, communication, and customer service skills
• Comfortable managing small crews and mentoring newer techs
• Experience with job tracking software (e.g., Moisture Mapper, MICA, DASH, etc.)
• IICRC certifications a big plus: WRT, ASD, FSRT, OCT
• Familiarity with Xactimate is a bonus

Physical Requirements:

• Lift and carry up to 70 lbs regularly
• Stand, bend, crawl, and squat for extended periods
• Work in hot, cold, wet, or dusty environments
• Wear tight-fitting respirators and safety gear when required

Why You'll Thrive Here:

• Be a leader on projects that make a difference
• Growth opportunities as you build technical and leadership skills
• Strong team support and training available
• Competitive pay with performance-based opportunities

Compensation: $17.00 - $23.00 per hour

Build a Career That Matters at ServiceMaster Restoration Services – Marietta, GA

ServiceMaster Restoration Services, we're more than just a restoration company — we're a team of people who care. Whether it's a flooded home, a fire-damaged business, or a mold-contaminated property, our mission is clear: Restore peace of mind and help people rebuild after disaster strikes. Based in Marietta, Georgia, we serve homeowners and businesses across the Metro Atlanta area with fast, reliable, and compassionate restoration services. We specialize in:

• Water damage mitigation
• Fire and smoke restoration
• Mold remediation
• Emergency response and structural drying
• Content cleaning and pack-out services
• Construction Services

We are proud to be a trusted name in the community — and none of it would be possible without our team. Our employees are the heart of what we do. Why Choose a Career With Us? We know that great people are the foundation of great service. That's why we invest in our team — from training and mentorship to competitive pay and long-term career paths. Make a Real Impact Join a purpose-driven industry where your work helps families and businesses recover from life's unexpected disasters. Every job you do makes a difference in someone's life. Grow Your Skills We offer on-the-job training, IICRC certification support, and clear advancement opportunities for technicians, project managers, estimators, and team leads. Whether you're just starting out or looking to grow, we'll help you get there. Work With a Supportive Team At ServiceMaster, you'll be surrounded by professionals who take pride in their work and care about each other. We believe in teamwork, communication, and a positive work environment.

Earn Competitive Pay & Benefits Your hard work should be rewarded. We offer competitive hourly and salaried compensation, plus potential benefits such as:

• Paid training & certification support
• Flexible scheduling options
• Overtime opportunities
• Career advancement pathways
• Company apparel, tools, and equipment provided

Be Part of a Resilient Industry Restoration is an essential service — and it's not going away. Our industry is recession-resistant and constantly growing, offering long-term job security and demand. Who We're Looking For We're looking for individuals who are:

• Reliable and hardworking
• Comfortable working in challenging environments (damaged homes, water/fire cleanup, etc.)
• Detail-oriented and safety-conscious
• Team players with a customer-first mindset
• Willing to learn and grow professionally

Prior experience in construction, restoration, mitigation, or cleaning is a plus — but not required. We'll train the right people who have the drive and attitude to succeed. Ready to Join the Team? If you're passionate about helping others, working with your hands, and growing in a meaningful career — we want to meet you.

Call Us Today: View phone number on click.appcast.io

Serving Marietta & the Greater Atlanta Area Apply Online: smrestorationservices.com

ServiceMaster Restoration Services is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.