Customer Success Manager

Press Option+1 for screen-reader mode, Option+0 to cancel Accessibility Screen-Reader Guide, Feedback, and Issue Reporting | New window Position: Customer Success Manager Location: Atlanta, GA Remote Status: Hybrid Job Id: 145 # of Openings: 1 About SpendHQ SpendHQis a fast-growing and dynamic ProcuretechScale-up with an incredible collaborative company culture. Our team is constantly innovating – we invented performance management for procurement and we are a market leader and innovator in spend analytics. We provide procurement teams with the tools they need to drive value for their organization, and we have fun doing it. The SpendHQSaaS solution has been on the market for over 10 years. Our clients are recognized market leaders from both mid-size organizations and large, multinational corporations. There are 20,000+ SpendHQ users across 500+ global clients. It is thanks to each of our employees that we are where we are today. We proudly have more over 100 team members in 10 countries with headquarters in both Atlanta and Lyon. But we are not stopping here. SpendHQ is taking on new challenges and we look forward to continuing to grow the company and team. Where would you fitinthe team? As a Customer Success Manager you will be responsible for driving value realization for our customers, by helping achieve procurement goals and key measures of success. Acting as a trusted advisor and client advocate, the CSM works with each client in their assigned portfolio to define, measure, and achieve business objectives and strategic outcomes through the use of our solutions. If you are a self-starter with a track record of achieving objectives for your clients and a desire to work in a dynamic, entrepreneurial environment, we would love to hear from you. What will your job entail? Product Knowledge: Develop deep understanding of SpendHQ solutions to enable customer trainings and value realization. Portfolio Management: Plan and lead strategic conversations with key stakeholders to define and measure success criteria across whole customer journey within assigned portfolio. Client Presentation: Present demos, trainings, and business reviews to small and large stakeholder groups. Role Specialization: In addition to leading an assigned portfolio, specialize in one or multiple of the following client initiatives: Client Community Engagement, Solution Expertise (SI, PPM, etc.), CX Ops, among others. Data Fidelity: Regularly update customer data repository to reflect account health, risk, and other key metrics. Optimizing Customer Engagement and Growth: Focus on improving customer retention, identifying expansion opportunities for account management, and fostering customer advocacy to support Sales & Marketing efforts. What experience and skills do you need to succeed? The ideal candidate will demonstrate a consultative approach to working with end-users, Procurement and Finance executives, and internal teams. To be successful in this role, you will need to communicate clearly with all stakeholders, identify what is important, execute next steps, collaborate effectively with other teams, and focus on outcomes to create value for our team and customers. Procurement, strategic sourcing and/or corporate finance experience with a focus on opportunity identification from spend data as well as sourcing project management is preferred. Education: Bachelor’s Degree Knowledge & Experience: 3-5 years in a related client-facing role (e.g., Strategic Sourcing, Client Success, Account Management, Project Management, Consulting). Track record of delivering results in a Procurement, Procurement Consulting, or Procurement Digitization role preferred. Digital Solutions: Comfort and experience with digital solutions and navigating large datasets. Client Management: Strong client-facing skills. Teamwork & Coordination: Deliver outcomes working in cross-functional team. Self-direction: Multi-tasker, self-starter. Success Management Experience: Previous client success management experience is preferred, but we will also invest in training procurement professionals. Spendhq Experience: Pre-existing knowledge and use of Spendhq products is a plus. Fluency in English (both written and spoken) as the primary working language. Why do people love working atSpendHQ? Stronger Together – Everyone plays an important role at SpendHQ. We deliver more success through shared goals and mutual support. We work diligently to break down silos and collaborate. People Focused – We care about those we work with and those we serve. We strive for strong results, but not at the expense of people. Our Best Every Day – We act with authenticity, integrity, dependability and empathy. We are transparent with clients and each other. We foster an environment full of humble, fun go-getters who approach every day as an opportunity to be their best. Customer Obsessed – Our customers are the reason for our success. We work hard to provide solutions that make their lives easier and help them achieve extraordinary things. Bold in Action – We believe in taking daring moves. We do everything with enthusiasm because we know our work is meaningful. Whatyouneed to know: Salary commensurate with experience. This is a full-time, salaried position with a competitive benefits package. Unlimited PTO Parental leave 401(k) Health insurance Performance bonus Remote work policy Flexible working hours Equity Program Referral bonus Therole reports to our US Customer Success Team Lead and collaborates closely with teams based in Atlanta and Lyon, France. Atlanta is our preferred location, with a hybrid work arrangement at our U.S. headquarters, but we also offer flexible remote options for candidates based on the East Coast. We are an equal opportunity employer and value diversity at our company. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, disability, age, or any other protected status. If you don’t meet every requirement but believe you would be a great fit, we encourage you to apply! Important notice: All legitimate SpendHQ recruiting communications come only from email addresses ending in @spendhq.com and relate to roles posted on #J-18808-Ljbffr