Patient Care Coordinator

Job Description

Job Description

PSR Phone Operator – WellMed Location:

WellMed / UHG Schedule:

Monday–Friday, 8:00 AM–5:00 PM Interview:

In Person We are seeking a

PSR Phone Operator

to join the

WellMed/UHG

team! This is a great opportunity for a

healthcare professional

who enjoys helping patients and keeping clinic operations running smoothly. As a

PSR Phone Operator

, you'll be an important first point of contact for patients, providing friendly and professional support while ensuring calls are handled efficiently. What You'll Do Answer and assist with

incoming patient calls

Schedule appointments

and provide basic assistance with patient questions

Take and accurately relay

messages

to providers and clinic staff

Direct calls to the appropriate department or team member

Help maintain efficient call flow and a positive patient experience

What We're Looking For 2+ years of healthcare experience

Familiarity with

medical terminology

Strong communication and customer service skills

Professional, patient-focused approach

Ability to manage multiple calls and priorities in a fast-paced environment Dress Code:

Khaki, blue, or black slacks with blue, gray, or black tops/scrubs

No license or certification required.