Senior Manager, Web UX and Design

The Senior Manager, Web Strategy & Experience leads the strategy, user experience, digital design, publishing operations, and optimization of Pega's web ecosystem. This leader oversees multidisciplinary teams spanning web strategy, design/UX, publishing, and site operations while driving digital transformation, AI-enabled innovation, and customer-centric experiences that deliver measurable business outcomes. Picture Yourself at Pega: As the Senior Manager, Web Strategy & Experience, you will lead the strategy, governance, design direction, publishing operations, and continuous improvement of Pega's digital experiences. You will oversee the teams responsible for web strategy, digital design/UX, and website publishing, ensuring that every aspect of the digital experience supports business objectives while delivering exceptional customer experiences. You will be responsible for defining how visitors discover, navigate, consume, and engage with content across Pega.com. Through close partnership with Brand, Product Marketing, Industry Marketing, Creative, Analytics, and Technology teams, you will drive the evolution of Pega's digital ecosystem while establishing scalable operating models that improve quality, efficiency, and business impact. What You'll Do at Pega: Define and execute the strategic vision for Pega.com and related digital experiences. Establish digital experience frameworks that improve customer journeys, content discoverability, engagement, and conversion. Drive website evolution initiatives including navigation strategy, information architecture, content ecosystems, and page experience improvements. Ensure digital experiences align with Pega's growth objectives, customer needs, and brand strategy. Develop and maintain governance models that balance innovation, scalability, and operational excellence. Lead UX & Digital Design Provide leadership and direction for the UX and Digital Design function. Partner with the Senior Manager, UX & Design to establish experience design standards, design systems, accessibility practices, and user-centered design methodologies. Ensure user experience considerations are embedded throughout the digital planning and development process. Champion customer-centric design principles and advocate for intuitive, engaging, and accessible experiences. Guide prioritization of design resources across strategic initiatives, campaigns, and optimization efforts. Foster collaboration between UX, Brand, Creative, Content, and Development teams to deliver cohesive digital experiences. Who You Are: You are an experienced digital leader who understands how strategy, user experience, design, content, technology, and operations come together to create exceptional customer experiences. You are equally comfortable discussing executive priorities, customer journeys, design systems, publishing workflows, governance models, and performance metrics. You have a proven ability to lead multidisciplinary teams, influence stakeholders across the organization, and drive transformational digital initiatives that produce measurable business outcomes. What You've Accomplished: 10+ years of experience in digital marketing, web strategy, digital experience, UX, digital operations, or related disciplines—ideally in a B2B environment. 5+ years of experience leading multidisciplinary teams and people managers. Experience managing enterprise-scale websites and digital experience platforms. Demonstrated success leading cross-functional initiatives involving designers, developers, content strategists, marketers, and technical teams. Strong understanding of web technologies, including content management systems, web publishing workflows, accessibility standards, information architecture, HTML, CSS, JavaScript, SEO, AEO, and digital analytics. Experience partnering effectively with engineering and development teams to deliver complex digital experiences. Familiarity with AI-powered productivity tools, generative AI platforms, low-code/no-code solutions, and emerging digital development approaches. Experience leveraging AI-assisted workflows, automation, and rapid prototyping methodologies to improve team effectiveness and speed to market. Strong understanding of UX principles, customer journey design, content strategy, and digital governance. Proven ability to influence senior stakeholders and drive organizational alignment. Excellent communication, leadership, and strategic planning skills. Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company Additional Information Base salary range for this role is 129,800 - 201,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage. AI in Action – Responsible Use of AI in Recruitment Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support. All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used. Culture At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together. Export Compliance For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. 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