Guest Assistance Associate

SpartanNash Food Solutions

SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.

Our happy team members create happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers.

Ready to contribute to the success of our food solutions company? Apply now!

Location: 1801 Valley View Drive - Council Bluffs, Iowa 51503

Position Summary

This role is responsible to provide highly satisfactory service and assistance to guests; bag groceries and provide carry-out service to vehicles for guests, retrieve carts from parking area, perform bottle tasks and janitorial duties as needed. Ensure that the shift contributes to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Here's what you'll do:

• Use proper bagging supplies and proper bagging techniques when handling guests' purchases.
• Empty bottle bins, clean bottle machines & bottle return area.
• Collect, return, clean, and organize shopping carts and take out and load groceries into customers' vehicles.
• Have familiarity with location of products carried in the store.
• Handle spoiled/damaged products per established guidelines.
• Maintain a clean, attractive and well stocked department.
• Know the location of products in the store.
• Able to work independently of others.
• Perform cleaning duties as well as other assigned work in a timely manner.
• Follow all PPE and Safety Guidelines
• Follow all Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need
• Additional responsibilities may be assigned as needed

Here's what you'll need:

• High School Diploma (GED) preferred
• Good oral communication skills.
• Ability to interact politely and effectively with customers.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.