Customer Service Representative II

Overhead Door Corporation Job

Overhead Door Corporation has three operational divisions Access Systems Division (Overhead Door, Wayne Dalton, and TODCO plus our services arm, Creative Door and Wayne Dalton Sales & Service), The GenieCompany, and Horton Pedestrian Systems (Horton Automatics, Flex by Horton, Won-Door plus our services arm of Door Services) all heralded as industry leaders.

Responsibilities

Responsibilities:

• The CSR supports the service and installation departments.
• Answers telephone and direct calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compare data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staff.

Qualifications

Skills/Education:

• High School Diploma or GED.
• One to three years related experience or training; or equivalent combination of education and experience.
• Mathematical, Reasoning, and Language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

Job Info

Job Identification 4696

Job Category Customer Service

Job Schedule Full time

Job Shift Day

Locations 6031 McDaniel Ln, Charlotte, NC, 28213, US

Brand Wayne Dalton Sales and Service