Porter/Advisor Apprentice

Job Description

Job Description

Position Overview: 

We are seeking a motivated, dependable individual to join our service team in a hybrid role supporting both shop operations and service advising. This position is designed for someone who takes pride in their work, thrives in a fast-paced environment, and is interested in developing into a Service Advisor role. 

Our guests are the reasons we are here, and the experience we provide them matters. The right candidate will consistently prioritize the guest experience, ensuring every interaction is handled with professionalism, urgency, and care. 

This role plays a key part in maintaining efficient shop flow, supporting the service team, and delivering a high-quality experience from arrival to delivery while learning the day-to-day responsibilities of a service advisor. 

Core Responsibilities:

Guest Experience & Service Drive Support 

• Greet every guest promptly, professionally, and with a sense of urgency upon arrival 

• Create a welcoming and organized service drive experience from check-in to vehicle delivery 

• Assist with vehicle check-ins, walkarounds, and accurate vehicle tagging 

• Support advisors in ensuring clear, timely communication with guests 

• Help deliver vehicles to guests in clean, ready condition 

Vehicle Flow & Shop Efficiency 

• Safely move, stage, and track vehicles throughout the service drive, shop, and parking lots 

• Maintain awareness of vehicle status and assist in keeping shop workflow efficient 

• Retrieve and prepare vehicles for technician work and customer delivery 

• Assist with jump starts, fueling, and movement of inoperable vehicles 

Shop & Facility Standards 

• Maintain a clean, organized, and safe working environment at all times 

• Promptly clean spills and address safety concerns  

• Keep service drive, shop floors, and shared work areas clean and orderly 

• Restock shop and service supplies to ensure technicians and advisors are supported 

Service Advisor Development 

• Actively learn service advisor processes, including repair order flow and communication standards 

• Shadow and support advisors during guest interactions 

• Begin assisting with basic updates, internal coordination, and workflow management 

• Develop knowledge of services, recommendations, and dealership processes 

Team Support & Operations 

• Assist technicians and advisors with day-to-day operational needs 

• Transport vehicles to vendors, pick up parts, or assist with customer transportation as needed 

• Support opening and closing procedures, including shop readiness and vehicle organization 

• Take initiative during slower periods to clean, organize, and improve the workspace 

• Immediately report any vehicle damage, safety concerns, or unusual issues