Field Service Technician 1

Job Description

Job Description

Field Service Technician

Resound Networks

Do you enjoy working both indoors and outdoors, staying active, and interacting with people? Are you looking for a role where you have independence, control over your success, and the opportunity to grow? Do you take pride in solving problems and delivering a great customer experience?

If so, Resound Networks is looking for you.

Resound Networks is a rapidly growing Internet Service Provider (ISP) serving cities and rural communities across multiple states. We are a team-driven organization focused on one mission: Get customers connected and keep customers connected.

We are seeking a motivated and reliable Field Service Technician to join our team. This role is critical to our success and directly impacts customer satisfaction every day.

What You Should Know Up Front

• No experience required — we will train you
• This is not an office or IT desk job
• This role is physically demanding and requires working outdoors in various weather conditions
• You must be willing to work hard, stay active, and continuously learn

If you’re looking for a desk job, this is not the role.
If you’re looking for a career where you can grow and take ownership, this is it.

Schedule

• Monday – Friday (5/9 schedule)
• This schedule may evolve over time based on business needs
• Overtime may be available based on workload but is not guaranteed

What You’ll Do

• Install internet service for new customers and complete all required documentation
• Perform service calls to troubleshoot and resolve customer issues
• Conduct site surveys to determine optimal installation solutions
• Educate customers on Wi-Fi performance and best practices for their home
• Ensure all work meets Resound quality and safety standards
• Maintain company equipment, tools, and inventory
• Complete jobs efficiently while delivering a high-quality customer experience

What We’re Looking For

• Strong work ethic and willingness to learn
• Ability to work independently and stay accountable
• Customer-focused mindset with strong communication skills
• Basic computer knowledge
• Problem-solving and troubleshooting ability
• Good judgment and decision-making skills
• Ability to work in indoor and outdoor environments

Preferred Experience (Not Required)

• Cable, telecom, or low-voltage experience
• General labor, construction, or maintenance background
• Military or field service experience
• Customer service experience

Why Resound Networks?

• Paid training — no experience needed
• Clear path for growth and advancement
• A fast-growing company with long-term career potential
• A team that values accountability, quality, and performance

If you’re ready to work hard, learn a valuable skillset, and build a career—not just get a job—we want to hear from you.

Resound Networks LLC is a growing internet service provider (ISP) serving over 500 communities across 8 states. Resound offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.

Company Description

Resound Networks LLC is a growing internet service provider (ISP) serving over 500 communities across 8 states. Resound offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.