Veterinary Receptionist

Job Title: Receptionist5 Points Animal Hospital is deeply rooted in the East Nashville community, operating since 2011 with a focus on comprehensive veterinary care. Our mission is centered on compassion and education, ensuring we partner with every client to make informed decisions about their pet's health. This dedication is reflected in our outstanding reputation, showcased by an excellent 4.7-star Google rating, confirming the trust we have built within the community. When you join us, you become part of a committed team that treats every pet like their own, and you have the opportunity to do your best work alongside other dedicated professionals. We are committed to helping every teammate succeed professionally. As part of a larger network dedicated to veterinary excellence, you will find comprehensive support structures designed to foster your career growth. We believe in continuous education and maintain programs that help teammates achieve advanced career goals, whether that means becoming a credentialed technician, moving into a leadership role, or expanding clinical skills. Veterinarians also benefit from ready access to internal specialty consultations, ensuring you always have the resources necessary to provide superior care and confidently manage complex cases. The quality of medicine practiced at 5 Points Animal Hospital is a point of pride. Our commitment is to always offer the most advanced and up-to-date diagnostic tools, equipment, and treatment options available in veterinary medicine, confirming our community's feedback that we operate with state of the art equipment. We provide a wide range of services including advanced care, surgical procedures, and urgent care, ensuring we meet the full spectrum of small animal needs. You will have opportunities to expand your skills in specialized areas, including acupuncture, alongside traditional wellness and diagnostic testing. Located in Nashville, TN, you will find yourself practicing in one of the most vibrant and fastest-growing cities in the country. Nashville offers a dynamic lifestyle that extends far beyond music, boasting celebrated culinary scenes, abundant outdoor recreation, and a culturally rich environment. Specifically, the hospital is situated in East Nashville, an area known for its unique neighborhood charm and accessibility, providing a welcoming community context where you can quickly feel at home. If you are seeking professional challenge within a supportive culture while enjoying an exciting, metropolitan lifestyle, Nashville is the place for you.At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.Your Impact as a ReceptionistBe the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.What You'll Bring to the TeamA passion for providing excellent customer service and a genuine love for animals.Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.A collaborative, team-first mindset and the ability to work both independently and with direction.Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.Responsibilities and BenefitsAs part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.Competitive CompensationA competitive hourly rate or salary based on your experience and role.Health & WellbeingWe offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.Financial SecurityPlan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.Commitment to GrowthWe support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.The Power of a NetworkJoin a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.Valuable PerksEnjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.About Mission Pet HealthMission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.