NY Mailroom Manager at Dow Jones & Co. in New York, New York

Mailroom Manager

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you. Equal employment opportunity, including veterans and individuals with disabilities.

The People team at Dow Jones is dedicated to attracting, developing, and retaining world-class talent that drives our mission forward. As strategic partners, we provide comprehensive support across the entire employee lifecycle.

About the Role:

We are looking for a Mailroom Manager to join our team! This role will sit in NYC and report to the Sr. Director of Facilities. You would be required to come into the office 5 days a week.

You Will:

• Oversee and provide remote support for NY and NJ mailroom operations.
• Manage all incoming, outgoing, and interoffice mail, packages, and courier correspondence.
• Coordinate the full mail lifecycle: handling, sorting, routing, logging, and delivery.
• Perform administrative tasks including copying, faxing, scanning, and tracking shipments.
• Maintain mailroom software and systems, including Send Suite and SAP invoice processing.
• Manage copy-supply inventory and ensure the supply area remains organized and stocked.
• Partner with Swiss Post to address staffing requirements and performance management.
• Build, monitor, and manage the annual budget for mailroom operations.
• Maintain accurate system records, including weekly employee list updates.
• Ensure customer satisfaction through proactive problem-solving and service.

You Have:

• 5+ years of experience in a mailroom environment.
• Experience working with mailroom and office equipment, including scanning, faxing, stamping, shipping, tracking, and photocopying.
• Computer proficiency and knowledge of Microsoft Excel.
• High school diploma or equivalent.
• Excellent customer service skills.
• Some knowledge of metering, weighing, logging, and other shipping procedures preferred.
• Ability to regularly lift and carry up to 20 lbs. and push a mail cart weighing more than 70 lbs.

Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at View email address on click.appcast.io. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need.

Base Pay Range: $60,000 - $70,000