Frontline Mountain Sales Lead - Winter 26-27

Company Description With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One, owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Inspired by place, united by purpose, defined by you, Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation. Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit or follow @aspensnowmass on Instagram and Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description The Lead Mountain Sales Agent plays a key role in delivering exceptional guest experiences while driving sales across all Aspen Snowmass products including lift tickets, rentals, lessons, and activities. As a frontline leader, this position mentors and supports agents to consistently exceed guest expectations and achieve sales goals. The Lead fosters a positive and collaborative team environment that prioritizes guest satisfaction and seamless service delivery. This position reports to the Ticket Supervisor. Job Posting Deadline Applications for this position will be accepted until October 1, 2026 for the 2026-2027 Winter Season. Essential Job Functions / Key Job Responsibilities Collaborate closely with the Mountain Sales office management team and key personnel across mountain operations to support department goals and promote effective communication Mentor and support agents by providing ongoing training in operating standards product knowledge upselling techniques and guest service excellence while assisting with complex guest situations to ensure positive experiences Assist with daily reporting and sales tracking to measure team performance and identify opportunities for growth Identify and implement creative ideas to increase revenue reduce costs and elevate the guest experience within the department and across the company Actively sell and promote seasonal products including lift tickets rentals lessons and activities to maximize sales opportunities Investigate and resolve guest ticketing issues promptly while adhering to company policies and maintaining guest satisfaction Engage guests proactively both indoors and outdoors assist with smooth flow through lift access gates and help prevent ticket and pass fraud Pursue continuous learning to stay current on Aspen Skiing Company products events software and advanced sales techniques Educate guests about Aspen Skiing Company’s Environment and Caring for Community Foundations to enhance guest connection and awareness Other duties as assigned Qualifications Education & Experience Requirements High School Diploma or equivalent required; college degree preferred Minimum of one year of professional experience required; resort experience preferred Minimum of one year of experience using a Point-of-Sale (POS) system required Proven record of positively leading a team preferred Knowledge, Skills & Abilities Fluent in English, with knowledge of Spanish or Portuguese a plus to enhance guest communication Proven experience using Point-of-Sale (POS) systems confidently and accurately, with strong money handling skills ensuring transactional accuracy and trust Strong computer proficiency including fast typing skills and the ability to navigate and troubleshoot multiple software systems to support smooth guest transactions and team operations In-depth knowledge of Aspen Skiing Company products, services, and sales techniques to maximize guest satisfaction and revenue Excellent interpersonal skills, with the ability to build rapport and positive relationships with guests and team members Strong communication and problem-solving skills to clearly interact with guests and resolve concerns quickly, maintaining satisfaction Ability to learn and adapt quickly to new technology systems and processes, supporting seamless guest service Detail-oriented with strong organizational skills to manage sales documentation and reporting accurately Ability to multitask, manage time effectively, and foster teamwork in a fast-paced guest-focused environment Additional Information Work Environment & Physical Demands Ability to be on your feet, kneel and bend for extended periods of time Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces Must be able to lift, push or pull up to 50 lbs. individually or with assistance Job Benefits This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Paid Time Off Programs Paid Leave Programs Employee Ski Pass and Dependent Ski Passes Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at View phone number on click.appcast.io. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit Aspen One participates in E-Verify. E-Verify & Right to Work Poster Job Location: Multiple Locations Budgeted Pay Rate: $24.00 Job category: Mountain Sales Season: Winter 2026-27 Job Classification: Full-Time Seasonal