Account Manager
Sperber Companies
Description
- About KEI Since 1926, KEI has been enhancing the beauty and functionality of Wisconsin's outdoor spaces. Headquartered in Oak Creek, we deliver full-service landscape management across the region-from streetscapes in Milwaukee to sports fields, corporate campuses, HOAs, healthcare, and educational institutions.
At KEI, our mission is simple: to provide clients with innovative, sustainable, and high-quality solutions backed by a team of passionate landscape professionals.
Position Overview KEI is seeking a client-focused Account Manager to oversee commercial landscape maintenance accounts and ensure exceptional service delivery. Reporting to the Branch Manager, the Account Manager is responsible for building long-term client relationships, managing service contracts, coordinating with operations teams, and identifying opportunities to enhance client properties through KEI's full suite of services. This role requires a blend of strong customer service, operational oversight, and horticultural knowledge to ensure KEI consistently delivers on its promise of excellence.
Responsibilities Client Relationship Management- Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met.
- Build trust and credibility through regular site visits, proactive communication, and responsive problem-solving.
- Conduct property walks with clients to identify opportunities for enhancements and improvements.
- Manage the delivery of contracted landscape maintenance services, including turf care, irrigation, seasonal color, pruning, snow/ice management, and other related services.
- Monitor quality standards and ensure crews are aligned with KEI's service expectations.
- Coordinate with operations teams to schedule services, address client requests, and resolve issues promptly.
- Identify and propose enhancement opportunities to improve client properties and expand KEI's scope of work.
- Prepare and present proposals, working with estimating and operations teams to ensure accuracy and profitability.
- Collaborate with the Business Developer to pursue additional work within assigned accounts.
- Monitor account budgets, profitability, and billing accuracy.
- Ensure timely contract renewals and assist with client retention strategies.
- Track client satisfaction through surveys and feedback, taking proactive steps to maintain long-term relationships.
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- Bachelor's degree in Horticulture, Landscape Management, Business, or related field preferred.
- Required: 3+ years of experience in landscape account management, customer service, or related role.
- Strong knowledge of horticulture, turf care, irrigation systems, and snow/ice management practices.
- Excellent communication, negotiation, and organizational skills.
- Proven ability to manage multiple clients and priorities in a fast-paced environment.
- Self-motivated, proactive, and committed to providing exceptional client experiences.
- Proficiency with CRM and work order management software is a plus.
Vacancy posted 18 hours ago
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