ENT Medical Receptionist

Job Title

Welcome and check in patients in a professional and courteous manner.

Manage incoming calls for all departments.

Schedule patient appointments for all locations over the phone and in person.

Ensure accurate and confidential maintenance of patient files.

Review patient schedule for each day to prepare for new patients.

Manage voicemails, responding to patients in a timely manner.

Verify patient insurance coverage and make updates in patient charts as needed.

Maintain patient confidentiality and comply with HIPAA regulations.

Check patients out after visit with provider.

Manage cash drawers and handle payments including co-pays, outstanding balances, and procedure down payments.

Maintain the organization and cleanliness of the waiting room and reception area.

Complete daily administrative duties in between patients - scanning, rescheduling, referrals, etc.

Sign for office deliveries and distribute to appropriate department and or employee.

Requirements

Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring- Monitoring/Assessing performance of yourself to make improvements or take corrective action.

Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.

Speaking- Talking to others to convey information effectively.

Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

Coordination- Adjusting actions in relation to others' actions.

Instructing- Teaching others how to do something.

Negotiation- Bringing others together and trying to reconcile differences.

Service Orientation- Actively looking for ways to help people.

Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.

Resource Management Skills

Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Management of Personnel Resources- Motivating, developing, and supporting people as they work, identifying the best people for the job.

Time Management- Managing one's own time.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk and listen. The employee frequently is required to use their hands or fingers; handle or feel objects, tools, or controls. The employee is required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate.