Restaurant Assistant Manager

Job Description

Job Description

Restaurant Assistant Manager

Join our newly revitalized Horseshoe Restaurant! Be part of an exciting new chapter with fresh ideas, a renewed focus on guest service, and opportunities to help shape the future of our restaurant.

Department: Food & Beverage

Location: First Gold Gaming Resort – Horseshoe Restaurant & Bar

Reports To: Food & Beverage Director, Food & Beverage Manager, and Kitchen Manager

Direct Reports: Front-of-House (FOH) Staff

Employment Status: Full-Time, Hourly

Schedule Requirement: Nights, Mid-Shifts, Days, Weekends, Holidays, and All Major Event Periods

The Restaurant Assistant Manager is responsible for assisting in the leadership and supervision of all front-of-house operations within the Horseshoe Restaurant & Bar. The position ensures consistent adherence to service standards, operational procedures, regulatory requirements, and company policies. This role works under the direction of the Food & Beverage Director, Food & Beverage Manager, and Kitchen Manager while providing direct oversight and support to FOH employees. Full shift flexibility is required, including evenings, weekends, holidays, and major Deadwood event periods.

- Oversee front-of-house operations to ensure efficient and consistent service.

- Maintain the cleanliness, organization, and readiness of FOH areas.

- Ensure all opening, mid-shift, and closing procedures are completed accurately.

- Monitor guest flow and service timing.

- Coordinate with the Kitchen Manager on order accuracy and communication.

- Supervise and support FOH employees.

- Provide training, coaching, and corrective action.

- Enforce dress code, grooming standards, and conduct requirements.

- Assist with hiring, onboarding, and evaluations.

- Address guest issues promptly and professionally.

- Maintain visibility on the floor to assist guests and staff.

- Ensure all FOH staff deliver consistent, high-quality service.

- Ensure compliance with food safety, sanitation, and alcohol service regulations.

- Enforce PPE policies and safety procedures.

- Complete incident reports and follow-up actions.

- Maintain accuracy in POS management, including voids, discounts, and cash handling.

- Assist with inventory and waste control.

- Support menu changes, specials, and promotions.

- Communicate operational concerns and staffing needs to management.

- 3–5 years of proven restaurant or hospitality management experience (required).

- Strong leadership ability with experience enforcing policies and maintaining accountability.

- Excellent communication, organizational, and problem-solving skills.

- Ability to manage high-pressure, fast-paced environments.

- Knowledge of food safety standards and alcohol service laws.

- Proficiency in POS systems and manager-level functions.

- Full availability for all shifts, weekends, holidays, and major events.

- Reliable attendance and professional conduct.

- Ability to stand and walk for 8–10 hours.

- Ability to lift up to 40 lbs.

- Ability to bend, reach, and move quickly in a high-volume environment.

- Fast-paced casino restaurant setting.

- Exposure to noise, kitchen equipment, and fluctuating temperatures.

- Requires mobility, awareness, and multitasking.